Conduct Alorica Security internal investigations; interview employees to further investigation findings, document results and present to internal and external partners – 80%
Alorica Security Support – 20%
Key Job Responsibilities
Conducts fraud / theft / misconduct / policy violations / security related / workplace violence investigations, record analysis, interviewing and report writing, while providing guidance and working in conjunction with business partners to include human resources, operations, client solutions, quality assurance, and legal
Manage and prioritize a large and varied case load effectively and efficiently.
Enters, submits, and documents Alorica Security related incidents into internal case management system.
Leads and participates in employee witness and suspect interviews in relation to internal investigations.
Document and report all investigative activities within an electronic case management system.
Partners / collaborates with cross-functional stakeholders in each phase of the investigation process, as appropriate.
Provide advice, guidance, subject matter expertise, and appropriate solutions for theft/ fraud / misconduct risks / policy violations and other global security related investigations.
Reviews, analyzes, and summarizes internal reports related to the investigation to corroborate findings, as needed
Facilitates Alorica Security investigations and security incident reporting training to internal business partners, as needed
Knowledge of company policies (i.e., Clean Desk policy, Social Media policy, Alorica Security and other policies) and promote compliance, safety and integrity to employees.
Perform other duties as assigned by management.
Education
Bachelor's Degree or equivalent in relevant work experience – Required
