Security Engineer (Engineering)

infotrust (au)

Philippines, Manila

1-3 Years

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Job Description

Spirit Managed Services is now branded Infotrust.

Cyber Emergency Number

1300 554 798

IT Support Number

1300 007 001

Security Engineer (Engineering)

Manila, Philippines

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Security Engineer (Engineering)

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The Opportunity

The Security Engineer is pivotal in delivering, managing, and supporting security solutions that ensure our customers environments are secure, efficient, and resilient. This role combines hands-on implementation, customer enablement, project leadership, and pre-sales expertise. This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to their business needs

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Responsibilities

Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.
Support onboarding and integration of log sources, security controls, and endpoint solutions under the guidance of senior engineers.
Work collaboratively with the PMO and engineering team to contribute to successful delivery of security projects and tasks.
Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.
Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms.
Maintain high-quality technical documentation and contribute to service transition artefacts.
Participate in internal knowledge sharing, security research, and training initiatives.
Engage with customers in a professional and responsive manner to support ongoing service delivery.
Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.
Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.
Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.

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Key Performance Indicators (KPIs)

Timely and accurate completion of assigned technical tasks and support requests
Positive customer feedback on responsiveness and service quality
Reduction in repeated issues through effective documentation and escalation
Active participation in team meetings, training, and process improvement efforts
Completion of required documentation to internal QA standards
Consistent progress toward upskilling and certification milestones

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Personal Attributes

Clear and professional communicator with strong attention to detail
Eagerness to learn and contribute in a collaborative team environment
Strong problem-solving mindset and willingness to take ownership of assigned tasks
Customer-oriented with a focus on delivering quality outcomes
Adaptable and organised, able to manage competing tasks effectively
Receptive to feedback and committed to continuous improvement

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Qualifications

1–3 years of experience in Security Engineering or IT Support with a focus on security
Exposure to:

SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightDR, CrowdStrike NG-SIEM)
Endpoint protection tools (Microsoft Defender, CrowdStrike)
Email/Web security platforms
Log source onboarding and event analysis
Windows and Linux systems, TCP/IP networking fundamentals

Understanding of key security concepts, threats, and frameworks (e.g. MITRE ATT&CK, NIST, CIS)
Experience with basic scripting or automation (e.g. PowerShell, Bash, Python) is an advantage
Actively working toward industry certifications (e.g. CompTIA Security+, Microsoft Security Fundamentals, Azure/AWS Cloud certs)
Preferably with experience in Netskope.