Makro Philippines (CP Axtra AC Corporation) is looking for a Section Manager – O2O (Online-to-Offline) who is responsible for managing the end-to-end operations of the company's omni channel retail and wholesale business, ensuring seamless integration between online platforms and physical stores. This role oversees online order fulfillment, Click & Collect, home delivery coordination, customer service for digital channels, and O2O administrative processes. The Section Manager drives operational excellence, customer satisfaction, sales growth, and process improvements while collaborating with Store Operations, Merchandising, Logistics, IT, Marketing, Customer Service, and third-party delivery partners.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Supply Chain Management, Marketing, Information Systems, E-Commerce, or a related field.
- Minimum of 3–5 years of experience in retail, wholesale, e-commerce, omnichannel operations, logistics, or supply chain management, with at least 2 years in a supervisory or managerial role.
- Experience managing online order fulfillment, Click & Collect, home delivery operations, or digital commerce platforms.
- Strong knowledge of retail and wholesale operations, inventory management, order management systems (OMS), warehouse management systems (WMS), ERP, and POS systems.
- Experience working with third-party logistics providers, delivery platforms, and online marketplaces is preferred.
- Strong understanding of customer service principles, fulfillment operations, and omnichannel retail strategies.
- Proficient in Microsoft Office applications, particularly Excel, and business reporting tools.
- Willing to work flexible schedules, including weekends, holidays, and extended hours during peak business periods.
Required Skills
- Leadership and people management
- Omnichannel retail and wholesale operations management
- E-commerce and O2O order fulfillment
- Inventory and order management
- Supply chain and logistics coordination
- Customer service and customer experience management
- Data analysis and KPI performance management
- Process improvement and operational excellence
- Project management and cross-functional collaboration
- Vendor and third-party logistics management
- Problem-solving and decision-making
- Communication, negotiation, and stakeholder management
- Planning, organization, and resource management
- Knowledge of ERP, OMS, WMS, POS, and e-commerce platforms
- Proficiency in Microsoft Office and reporting tools
- Information security and data privacy awareness
- Ability to perform effectively in a fast-paced retail and wholesale environment
