About the Role: The Section Manager – Key Account is responsible for managing and developing relationships with key retail accounts. This includes ensuring product availability, optimizing merchandising, coordinating promotions, and driving sales growth while maintaining strong partnerships with key clients and delivering excellent customer service.
Responsibilities:
Account Management
- Serve as the primary point of contact for key retail accounts.
- Build and maintain strong relationships with account representatives.
- Negotiate and implement agreements, promotions, and merchandising strategies.
Operations & Merchandising
- Ensure proper product display, rotation, and replenishment in line with account requirements.
- Monitor compliance with agreed merchandising standards and promotional activities.
- Coordinate with suppliers and logistics teams to ensure timely deliveries.
Sales & Performance
- Achieve sales targets and profitability goals for assigned accounts.
- Analyze sales data and market trends to identify growth opportunities.
- Prepare regular reports on account performance and recommend improvements.
Collaboration & Coordination
- Work closely with internal teams (marketing, supply chain, finance) to support account needs.
- Align account strategies with overall company objectives.
- Facilitate communication between store operations and account representatives.
Staff Supervision & Training
- Lead and train staff assigned to key account operations.
- Monitor performance and provide feedback to ensure efficiency and productivity.
Qualifications:
- Bachelor's degree in Business, Retail Management, Marketing, or related field (preferred).
- Minimum 3–5 years of experience in retail account management or FMCG.
- Strong knowledge of merchandising, sales strategies, and customer relationship management.
- Excellent negotiation, communication, and organizational skills.
- Analytical mindset with the ability to interpret sales data and market trends.
- Customer-oriented with strong problem-solving abilities.
- Ability to work under pressure and meet deadlines.
Required Skills:
- Strong knowledge of merchandising, sales strategies, and customer relationship management.
- Excellent negotiation, communication, and organizational skills.
- Analytical mindset with the ability to interpret sales data and market trends.
- Customer-oriented with strong problem-solving abilities.
- Ability to work under pressure and meet deadlines.
Preferred Skills:
- Minimum 3–5 years of experience in retail account management or FMCG.
