Section Manager- General Affairs

The Section Manager – General Affairs is responsible for managing and overseeing administrative, facilities, knowledgeable on permitting requirements (eg. business permit, sanitary, health), support services, and general operational requirements to ensure smooth and efficient business operations across retail and wholesale facilities. This role ensures the effective management of company resources, facilities maintenance, office services, compliance requirements, and coordination with internal departments and external service providers. The Section Manager leads the General Affairs team in delivering reliable support services that contribute to operational efficiency, employee productivity, and a safe working environment.

Key Responsibilities

• Manage the daily operations of the General Affairs section, ensuring effective delivery of administrative and support services.
• Oversee facilities management, including maintenance, permits, repairs, utilities, security, housekeeping, and workplace safety requirements.
• Coordinate with contractors, suppliers, and service providers to ensure timely delivery and quality of support services.
• Manage office and store administrative requirements, including supplies, equipment, permits, licenses, and operational documentation.
• Develop and implement standard procedures for general affairs activities to improve efficiency and service quality.
• Monitor and control department budgets, expenses, and resource utilization to ensure cost-effective operations.
• Ensure compliance with company policies, government regulations, safety standards, and facility requirements.
• Coordinate store and office expansion projects, renovations, relocations, and facility improvement initiatives.
• Manage contracts and service agreements related to facilities, security, cleaning, transportation, and other general services.
• Conduct regular inspections of facilities and identify areas for improvement, risk prevention, and cost optimization.
• Support business continuity and emergency preparedness plans for retail and wholesale operations.
• Supervise, coach, train, and evaluate General Affairs team members to achieve operational objectives.
• Prepare operational reports, budget updates, service performance reports, and recommendations for management review.
• Collaborate with HR, Operations, Finance, Procurement, and other departments to support business requirements.
• Ensure proper documentation, record keeping, and asset management for company facilities and resources.

Qualifications

• Bachelor's degree in Business Administration, Facilities Management, Operations Management, Engineering, or a related field.
• Minimum of 3–5 years of experience in general affairs, administration, facilities management, or operations support, with at least 2 years in a supervisory or managerial role.
• Experience in retail, wholesale, corporate offices, commercial facilities, or multi-site operations is preferred.
• Knowledge of facilities management, vendor management, budgeting, procurement processes, and administrative operations.
• Experience managing contractors, service providers, and operational support teams.
• Proficient in Microsoft Office applications and administrative management systems.
• Willing to work flexible schedules and respond to operational requirements, emergencies, or facility-related concerns when needed.

Required Skills

• Leadership and team management
• Facilities and administrative operations management
• Vendor and contractor management
• Budget planning and cost control
• Project coordination and implementation
• Policy and procedure development
• Problem-solving and decision-making
• Strong communication and interpersonal skills
• Negotiation and stakeholder management
• Organization and time management
• Risk management and compliance awareness
• Attention to detail and documentation accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of retail and wholesale business operations
• Proficiency in Microsoft Office and reporting tools
• Continuous improvement and operational efficiency mindset