Makro Philippines (CP Axtra AC Corporation) is looking for a Section Manager – Customer Service and Checkout is responsible for managing the daily operations of the Customer Service and Checkout sections to ensure a seamless, efficient, and customer-focused shopping experience in both retail and wholesale environments. This role oversees cashiering operations, customer service functions, front-end staff, cash management, and service quality while ensuring compliance with company policies, operational procedures, and financial controls. The Section Manager collaborates with store leadership and cross-functional teams to improve operational efficiency, enhance customer satisfaction, and achieve business objectives.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Marketing, Hospitality Management, or a related field.
- Minimum of 3–5 years of experience in retail or wholesale operations, customer service, cashiering, or front-end operations, with at least 2 years in a supervisory or managerial role.
- Experience managing cashier operations, customer service teams, and cash control procedures in a retail or wholesale environment.
- Strong knowledge of POS systems, cash management, customer service standards, and retail operations.
- Experience using retail management systems, customer relationship management (CRM) systems, and Microsoft Office applications.
- Willing to work flexible schedules, including weekends, holidays, and peak business periods.
Required Skills
- Leadership and team management
- Customer service excellence
- Front-end and checkout operations management
- Cash handling, reconciliation, and financial controls
- Point-of-sale (POS) systems proficiency
- Customer complaint resolution and service recovery
- Strong communication and interpersonal skills
- Conflict resolution and negotiation
- Planning, organization, and workforce scheduling
- Analytical, problem-solving, and decision-making skills
- Retail and wholesale operations knowledge
- Attention to detail and process compliance
- Performance monitoring and KPI management
- Time management and multitasking
- Proficiency in Microsoft Office and retail business systems
- Continuous improvement and customer experience management
