Section Head, CRM Resolution

Job Purpose

•Responsible for the adherence of the established service standards of Collections cases in CRM.

•Manages the CRM Resolution team to work closely with the Collection teams and other groups to resolve issues within the established standards.

•Monitors the compliance of In-House payment arrangements requested by the cardholders

•Reviews the processes/procedures in CRM Collections handling and recommends changes that will help improve productivity and impact to the overall performance of the Department.

•Conducts necessary audits on the resolution of CRM Collection cases and provide the necessary feedback, as well as the creation and development of the needed corrective and preventive measures.

Job Requirements

•College graduate of any 4 years course

•Knowledgeable in financial services preferably in Credit Cards.

•Able to demonstrate critical and analytical thinking.