Seasonal Customer Service Representative (Voice)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP

Specific Duties And Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

Back order Inquiries

Billing Questions and Issue

Cancellation of orders

Referring to the manufacturer

Following up on orders or concerns

Product Inquiries

Return and exchange questions and processes

Return requests for faulty products or size issues

Refunds for items

Correcting Shipping errors

Offering Substitutes for items that are out of stock.

Basic Tech Support for items

Tracking inquiry

Warranty request/claim

Wholesale Inquiries

Sales

Payment processing

Requirements

Minimum of 6 months Customer service experience

Prior knowledge of Retail Ops or similar order processing system is a plus

Strong communication skills

Quick learner who can pay attention to detail

Ability to work well in a team

Positive attitude and with desire to help customers