SDWAN Engineer

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

SD-WAN Lead

Role Purpose

Manage day-to-day NOC operations and ensure delivery of high-quality services across Optical Transport, Ethernet/IP, SD-WAN, Voice, and Infrastructure domains.

Key Responsibilities

• Lead the NOC operations team.
• Manage resource planning and shift operations.
• Ensure SLA compliance and service delivery performance.
• Handle service escalations and major incidents.
• Prepare operational reviews and management reports.
• Coordinate customer communications and stakeholder updates.
• Drive process optimization and operational excellence.
• Manage capacity, availability, and service improvements.
• Ensure compliance with operational procedures and standards.

Required Skills

• ITIL Foundation/Intermediate
• Incident and Problem Management
• Team leadership
• Customer management
• Service delivery management
• Operational reporting
• Change Management

Technical Skills

• Cataleya SBC
• Juniper routing and switching platform (MX10K and ACX)
• BGP, OSPF, ISIS, MPLS,L2/L3 VPN
• Network Security
• Cataleya SBC & VoIP technologies
• SIP Protocol
• Cisco Unified Communications
• Voice troubleshooting
• Call flow analysis
• Network monitoring tools
• Incident & Change management

Experience

• 7 to 9 years in telecom/network operations.
• 5+ years managing NOC teams.