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Build and manage forecast-based schedules and real time tasks
Coordinate staffing requirements across teams
Monitor real-time performance and adjust schedules as needed
Partner closely with operations to ensure services level goals met
We are looking for:
Currently residing in the Philippines
Experience in WFM scheduling and real time (BPO/Shared Services preferred)
Strong analytical and reporting skills
Proficiency with WFM tolls
Someone organized, collaborative and detail-oriented
Job ID: 147936871
We don’t charge any money for job offers
