SAP SuccessFactors Specialist
We are looking for an experienced Senior SAP SuccessFactors / HR Systems Specialist to support and optimise the HR technology environment that powers our colleague experience across the UK and Manila.
In this role, you will take ownership of the day-to-day performance, maintenance, enhancement and continuous improvement of our HR systems, with a strong focus on SAP SuccessFactors. You will work closely with HR, IT, business stakeholders and external suppliers to ensure our systems are reliable, efficient, secure and user-friendly.
Key Responsibilities
HR Systems & SAP SuccessFactors
- Administer, maintain and continuously improve the HR systems environment, including SAP SuccessFactors.
- Support the effective use of HR systems across the full employee lifecycle, from onboarding through employee changes, compensation, performance and offboarding.
- Monitor system performance, investigate issues and coordinate resolution with internal teams and external vendors.
- Identify opportunities to improve system functionality, processes and overall employee experience.
Data Management & Governance
- Manage and support large-scale HR data uploads, including pay reviews, bonuses and other employee data changes.
- Perform data validation, reconciliation and quality checks to ensure accuracy and completeness.
- Maintain appropriate audit trails and controls for sensitive HR data.
- Manage system permissions, user access and data security in line with internal policies and applicable UK and Philippine data protection requirements.
System Enhancements & Projects
- Lead or support HR system enhancements, upgrades, testing and implementations using structured project methodologies.
- Gather requirements, assess solutions, coordinate testing/UAT and support successful deployment.
- Work closely with HR, IT, vendors and other stakeholders to deliver system improvements.
- Provide post-implementation support and monitor the effectiveness of system changes.
User Support & Continuous Improvement
- Provide functional support and guidance to HR users and other system stakeholders.
- Develop user guidance and provide training where required.
- Proactively identify recurring issues, process gaps and opportunities for automation or improvement.
- Support business continuity and ensure HR systems remain operational and resilient.
HR Content & Compliance
- Maintain accurate HR content across internal platforms, including the HR Communications Hub and SharePoint.
- Support Freedom of Information (FOI) and Subject Access Requests (SAR) in coordination with HR Policy & Governance and Legal.
- Ensure HR systems and processes comply with relevant data protection, security and governance requirements.
What We're Looking For
We're looking for a hands-on senior HR systems professional who combines strong HRIS expertise with practical experience in system administration, data management, troubleshooting and continuous improvement.
Essential:
- 8+ years of experience in HRIS / HR Systems.
- Hands-on experience with SAP SuccessFactors is essential.
- Strong understanding of HR processes and the full employee lifecycle.
- Experience supporting HR system enhancements, upgrades, implementations or integrations.
- Experience with HR data management, mass data uploads, reconciliation and data quality controls.
- Experience managing system access, permissions and HR data governance.
- Strong understanding of data privacy and protection requirements.
- Experience working with external HR technology vendors or suppliers.
- Strong analytical, problem-solving and troubleshooting skills.
- Excellent communication and stakeholder management skills, with the ability to work effectively across UK and Manila-based teams.
- Highly organised, detail-oriented and proactive, with a strong continuous-improvement mindset.
- Bachelor's degree in HR, Business Administration, Information Technology or a related field.
Nice to Have
- Experience working in a UK-based organisation or supporting UK HR operations.
- Knowledge of UK GDPR / UK data protection requirements.
- Experience with HR systems beyond SAP SuccessFactors.
- Experience with HR system testing, UAT, integrations or reporting.
- Experience supporting compensation, pay review or performance-management processes.
- Experience working in a shared services, global HR or multinational environment.
What We Offer
- Competitive salary and bonus opportunities
- Hybrid working arrangement
- Regular training and professional development opportunities
- Holiday leave plus bank holidays
- Medical insurance
- Life insurance
- Health and wellbeing support
