SAP SD/MM Application Support Specialist

Here's a more polished and professional rephrased version focused on SAP SD/MM support:

Position Overview

The SAP SD/MM Application Support Specialist is responsible for investigating, analyzing, and resolving SAP-related system and transactional issues while ensuring adherence to established service level agreements (SLAs). The role works closely with internal support teams and business users to deliver timely incident resolution, maintain system efficiency, and support continuous process improvement initiatives.

Key ResponsibilitiesIncident Management

• Receive, assess, and resolve escalated SAP incidents from Level 0/1 support teams.

• Perform detailed troubleshooting, root cause analysis, and issue resolution for SAP SD/MM-related concerns.

• Coordinate with end users to validate, clarify, and resolve reported issues.

• Escalate complex technical issues to Level 3 support teams when necessary.

• Support major incident management activities, including after-hours support when required.

• Maintain and enhance the support knowledge base for improved issue resolution and process efficiency.

Problem & Change Management

• Identify, monitor, and document recurring system issues and operational risks.

• Assist in implementing change requests and system enhancements for long-term solutions.

Collaboration & Continuous Improvement

• Work closely with Service Delivery Leads and cross-functional teams to ensure smooth operations.

• Participate in knowledge-sharing sessions, training activities, and process improvement initiatives.

• Continuously develop expertise in SAP SD/MM processes, tools, and related business operations.

Administrative & Operational Support

• Ensure compliance with standard operating procedures (SOPs) and organizational policies.

• Monitor daily service delivery performance and prepare necessary operational reports.

• Contribute to service optimization and continuous improvement initiatives.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, or a related field, or equivalent work experience.

• Experience in SAP application support, particularly in SAP SD and SAP MM modules.

• Strong understanding of:

  • Material Master Data

  • Customer Master Data and Partner Functions

  • Pricing Procedures and Sales Order Processing

  • Inventory and Procurement Processes

• Experience in incident, problem, and change management processes.

• Familiarity with ticketing and service management tools.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent English communication skills, both written and verbal.

• Detail-oriented with a strong customer-service mindset.

Preferred Skills

• Experience with SAP integrations, workflow configurations, or order management systems.

• Background in business process analysis and documentation.

• Experience in user support, training, and knowledge transfer activities.

• Ability to manage critical incidents and provide support beyond regular business hours when needed.