Opentext - The Information Company
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
The Cloud Services Program Manager (internal job title) plans, executes, monitors and controls the mapping component of a solutions implementation project across the different areas of analysis, development, quality assurance and map integration. The Cloud Services Program Manager is assigned to a set of complex large-scale projects and is accountable for the overall service delivery for these customers.
You are great at:
- Thoroughly review the PM Handoff Materials from the Solutions Definition team, particularly the SOW and Effort Estimator.
Project Management:
- Has extensive expertise and is viewed as an advisor/ expert in a technical/functional capacity. Applies expertise to multiple aspects of a project/function and applies to complex issue resolution or projects.
- Demonstrate expertise in Active products, onboarding services, Manila PS delivery capabilities and Mapping processes.
- Demonstrate ability to support custom solution implementations.
- Independently create process and product documentation and training for internal team use. Mentor and train fellow PMs.
- Educate customers and project team members on complex MS solutions.
What it takes:
- Bachelor's Degree in Business or Computer Science is an advantage
- Must be a Project Management Professional (PMP) certified
- At least 8 years of experience in any of the following: IT Project Management, Release Management, Change Management, Process Management
- Full project implementation support with knowledge in SAP processes
- Background in Extended ECM (xECM) is an advantage but not required
- 5-8 years of Solutions/Applications delivery experience
- Extensive Customer/Client-facing experience
- Dynamic Problem Solver with customer focus
- Ability to motivate and lead the team to meet tight project timelines
- Extensive experience in Risk Management and Communications Management
- Detail-oriented but also keeps tabs on the big picture
- Must have very strong interpersonal skills including a demonstrated ability to partner with others, and be able to manage conflicts or complex relationships
- MUST BE WILLING TO WORK ON MID SHIFT OR EARLY US SHIFT
