SAP Process Orchestration Support Specialist

Job Summary

• The SAP Process Orchestration Support Specialist maintains, monitors, and troubleshoots enterprise integrations between SAP and external systems. The role focuses on resolving interface failures, managing data flows between SAP and non-SAP systems, updating existing communication channels/adapters (REST, SOAP, IDoc, JDBC) as required, and supporting Advanced Adapter Engine Extended (AEX) or business process workflows.

Key Responsibilities

• Monitoring & Maintenance: Monitor daily message flows, queues, and error logs using the SAP PO monitoring tools.
• Troubleshooting & Resolution: Provide incident support for failed IDocs, proxies, and communication channel faults.
• Interface Configuration: Configure and tune communication channels, value mappings, and routing rules in the Integration Directory and Enterprise Services Repository (ESR).
• Collaboration: Partner with SAP functional teams and external vendors to analyze requirements and test new or modified interfaces.
• Migration Support: Assist with lifecycle upgrades or transitions from legacy PI/PO to cloud-based integration options like SAP Business Technology Platform (SAP BTP).
• Documentation: Create interface design documentation for existing SAP PO interfaces.

Skill Requirements

• Experience: 2 to 5 years working with SAP Process Integration (PI)/Process Orchestration (PO).
• Technical Knowledge: Understanding of Advanced Adapter Engine Extended (AEX), Java stack troubleshooting, and mapping tools (Graphical, Java, XSLT).
• Protocols & Standards: Familiarity with B2B/EDI and web services protocols including REST, SOAP, OData, IDoc, RFC, and SFTP.
• Soft Skills: Strong analytical thinking, root-cause problem-solving skills, and clear communication for working with cross-functional teams.

Minimum Education / Experience / Training Required

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 2-5 years of SAP PI/PO support experience in an enterprise environment.
• Experience in production support and incident management.
• SAP certification and SAP BTP Integration Suite exposure is a plus.
• Proficiency with Microsoft 365.
• Strong analytical, organizational, and communication skills.

Other Qualifications

• Willing and able to work in US business hours to effectively support meetings, stakeholders, and global counterparts primarily located in the United States.
• Demonstrates a proactive mindset by identifying requirements, anticipating next steps, and driving work to completion with minimal direction.
• Flexible and adaptable to changing business priorities and willing to take on additional responsibilities as assigned.
• Strong interpersonal skills with the ability to build productive relationships, collaborate effectively across teams, and communicate professionally with diverse stakeholders and vendors.