SAP PO Support Specialist

Geco Asia is Hiring!

We are looking for an experienced SAP Process Orchestration (PO) Support Specialist to support and maintain enterprise integrations between SAP and external systems. The ideal candidate will have hands-on experience with SAP PI/PO, interface monitoring, troubleshooting, and integration support, with the ability to collaborate effectively across technical and business teams. This role offers the opportunity to work on critical integration services, support production environments, and contribute to integration modernization initiatives.

Responsibilities

• Monitor daily message flows, queues, and error logs using SAP PO monitoring tools.
• Provide incident support and troubleshooting for failed IDocs, proxies, and communication channel issues.
• Resolve interface failures and ensure the smooth flow of data between SAP and non-SAP systems.
• Configure and maintain communication channels, value mappings, and routing rules within the Integration Directory and Enterprise Services Repository (ESR).
• Update and support communication adapters and interfaces, including REST, SOAP, IDoc, JDBC, and related technologies.
• Support and maintain Advanced Adapter Engine Extended (AEX) and business process workflows.
• Collaborate with SAP functional teams, technical teams, and external vendors to analyze requirements and test new or enhanced integrations.
• Assist in SAP PI/PO lifecycle upgrades and migration initiatives, including transitions to SAP Business Technology Platform (SAP BTP).
• Create and maintain interface design documentation and technical support documentation.
• Participate in production support activities and incident management processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 2 to 5 years of experience working with SAP Process Integration (PI) and/or Process Orchestration (PO).
• Strong understanding of Advanced Adapter Engine Extended (AEX) and SAP PO architecture.
• Experience with Java stack troubleshooting and integration mapping technologies, including Graphical Mapping, Java Mapping, and XSLT.
• Familiarity with B2B/EDI integrations and web service technologies such as REST, SOAP, OData, IDoc, RFC, and SFTP.
• Experience in enterprise production support and incident management environments.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent verbal and written communication skills with the ability to work effectively across cross-functional teams.
• Exposure to SAP BTP Integration Suite is an advantage.
• SAP Certification is a plus.
• Proficient in Microsoft 365 applications.
• Demonstrates a proactive mindset with the ability to work independently and drive tasks to completion.
• Flexible and adaptable to changing business priorities and additional responsibilities.
• Strong interpersonal skills and the ability to collaborate effectively with stakeholders, vendors, and global teams.
• Willing and able to work during US business hours to support global stakeholders and operations.