SAP Key User/Superuser

The SAP Key User acts as the primary interface between business users and the central SAP/IT organization. The role supports reliable and efficient SAP-enabled business processes, provides user support, drives continuous improvement, and represents business requirements in SAP-related initiatives and projects.

Primary focus in : Supply Chain, Manufacturing Operations and process topics

Secondary focus in: Finance topics

Supports Region: Asia

SAP Key User/Superuser

Key Responsibilities

SAP Business Support & Process Ownership

• Serve as the regional SAP Key User/SME for functional areas (Manufacturing, Supply Chain, Operations and Finance).
• Support daily SAP operations, resolve user issues, and coordinate solutions with SAP/IT teams and external consultants.
• Promote SAP best practices, standardized processes, and efficient transaction processing.
• Monitor and follow up on SAP support tickets through closure.
  
  

Business Process Improvement

• Identify opportunities to improve, simplify, standardize, and automate business processes through SAP.
• Translate business requirements into clear functional specifications for SAP enhancements and system changes.
• Work closely with business process owners, IT, and key stakeholders to assess and implement improvements.
• Evaluate the impact of SAP changes on business processes, controls, and users.
  
  

SAP Projects, Testing & Change Management

• Represent business users and their requirements in SAP-related projects, upgrades, and improvement initiatives.
• Prepare, execute, and coordinate functional, integration, regression, and user acceptance testing (UAT).
• Validate that system changes meet business requirements and support go-live and stabilization activities.
• Provide business feedback and recommendations during project and change-management activities.
  
  

User Training & Documentation

• Train end users on SAP processes, transactions, and best practices.
• Develop and maintain work instructions, user guides, training materials, and process documentation.
• Support knowledge transfer and continuous improvement of SAP user competency.
  
  

Governance, Data Quality & Compliance

• Support SAP access reviews, user authorization controls, and segregation-of-duties requirements in cooperation with Finance and IT.
• Promote data accuracy, process compliance, and adherence to company policies and internal controls.
• Support internal and external audits related to SAP processes, access, and controls.
  
  

Qualifications

• Diploma or Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, Information Technology, or related discipline.
• Minimum 3 years of SAP experience in a business environment.
• Experience as an SAP Key User, Super User, SME, Process Owner, or equivalent role.
• Experience in SAP support, UAT, process improvement, documentation, or SAP projects.
• Manufacturing industry experience preferred.
  
  

Preferred SAP Module Experience

Experience in one or more of the following:

• SAP FI/CO (Finance & Controlling)
• SAP MM (Materials Management)
• SAP SD (Sales & Distribution)
• SAP PP (Production Planning)
• SAP QM (Quality Management)
• SAP WM/EWM (Warehouse Management)
• SAP HR/HCM (Human Resources)
  
  

Experience with SAP S/4HANA or SAP S/4HANA implementation/upgrades is an advantage.

Skills & Competencies

• 3-5years in SAP Super user exposure/capacity.
• Diploma to Bachelor's Degree in IT, Business Supply Chain, Finance
• Strong business process knowledge and operational understanding.
• Good hands-on SAP knowledge and transaction experience.
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into practical SAP solutions.
• Experience with testing, UAT, and change management.
• Strong communication, stakeholder management, and training skills.
• Ability to work independently, take ownership, and drive continuous improvement initiatives.