SAP DMS Consultant

This role is fully remote and open to all.

What we're looking for:

‐   Bachelor's degree in IT or related field.

‐   4–6+ years of experience supporting SAP DMS (Document Management System) in an operations/AMS context.

‐   Strong knowledge of DMS configuration: document types, object links, status networks and number ranges.

‐   Experience operating and troubleshooting Content Server / content repositories, KPro and ArchiveLink.

‐   Knowledge of Document Info Records (DIR) and transactions CV01N/CV02N/CV03N.

‐   Technical/ABAP understanding (BAdIs, user exits) to support minor enhancements and fixes.

‐   Understanding of integration with SAP PLM, MM, PP, QM and ECM.

‐   Familiar with Easy DMS and web-based document access.

‐   Experience in an AMS / application support / operations environment.

‐   Familiar with ITIL processes (incident, problem and change management).

‐   Experience with ITSM / ticketing tools (e.g., SAP Solution Manager ITSM, ServiceNow, Jira).

‐   Strong analytical and troubleshooting skills.

‐   Good communication skills in English (able to communicate fluently with EU business users and teams).

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What you'll do:

‐   Provide operational support for the SAP DMS service.

‐   Working in European timezone.

‐   Monitor DMS activities, content repositories and document distribution.

‐   Resolve incidents related to:

○  Document creation, versioning and check-in / check-out

○  Handling of originals and content repository / storage

○  Object linking and authorization issues

‐   Maintain DMS configuration (document types, object links, status networks).

‐   Coordinate with SAP backend teams (S/4HANA, PLM) for integration issues.

‐   Perform root cause analysis and drive problem management for recurring incidents.

‐   Implement minor enhancements and changes following change management procedures.

‐   Ensure SLA compliance and service stability.

‐   Support business users and provide functional guidance.

‐   Prepare incident reports and continuous improvement recommendations.