Location: MOA, Pasay City
Work Setup: Full Onsite (Monday–Friday)
Responsibilities
SAP BusinessObjects Reporting Support
- Support and maintain SAP BusinessObjects reports, dashboards, and analytics for Retail Operations, Finance, Merchandising, and Supply Chain.
- Troubleshoot and optimize Web Intelligence (WebI) and Crystal Reports.
- Investigate report failures, missing data, and performance issues.
- Validate report outputs against POS transactions and inventory data.
POS & Retail Systems Integration
- Monitor daily integrations between POS systems (Retalix/NCR) and enterprise applications.
- Support end-to-end transaction flow from retail stores to reporting databases and data warehouses.
- Investigate failed interfaces, synchronization issues, and missing sales transactions.
- Collaborate with POS, Middleware, Database, and Infrastructure teams to resolve incidents.
Data Reconciliation & Validation
- Perform reconciliation of:
- POS Sales Data
- Inventory Transactions
- Promotion & Pricing Data
- Store Master Data
- SAP BusinessObjects Reports
- Identify, investigate, and resolve data discrepancies affecting business reporting.
Production Support
- Provide Level 1 and Level 2 application support.
- Perform root cause analysis for recurring reporting and integration issues.
- Document resolutions and implement preventive measures.
- Ensure SLA compliance for support requests and production incidents.
Change & Release Management
- Support report deployments and interface enhancements.
- Participate in SIT, UAT, and Production Releases.
- Validate integrations following system changes.
- Assist with application upgrades and patch implementations.
Stakeholder Collaboration
- Work closely with Retail Operations, Finance, Supply Chain, and IT teams.
- Gather reporting requirements and translate them into technical solutions.
- Provide end-user support, troubleshooting, and report training.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.
At least 3–5 years of experience supporting SAP BusinessObjects (SAP BO) in a production environment.
Hands-on experience with:
- SAP BusinessObjects
- Web Intelligence (WebI)
- Crystal Reports
Experience supporting Point-of-Sale (POS) systems, preferably Retalix/NCR or other retail POS platforms.
Strong understanding of retail operations, including:
- Sales Transactions
- Inventory Management
- Pricing & Promotions
- Store Operations
Experience with system integrations between POS, middleware, ERP, and reporting platforms.
Strong SQL skills for data validation, troubleshooting, and reconciliation.
Experience working with SQL Server, Oracle, SAP HANA, or other relational databases.
Knowledge of production support, including:
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- SLA-driven support
Experience supporting SIT, UAT, production deployments, and application releases.
