SAP Ariba Tier 1 Support

We are the shared services arm of OMRON, supporting our global operations through efficient and reliable service delivery. We are looking for a motivated professional to join our team and work closely with international stakeholders to help drive operational excellence and continuous improvement.

Provide first-level support for SAP Ariba users by managing and resolving tickets, maintaining master data and transactions, monitoring system alerts, and ensuring accurate and timely processing of payment-related requests. The role also supports knowledge management through SOPs, training materials, and ServiceNow knowledge articles.

Key Responsibilities:

• Serve as the Tier 1 point of contact for SAP Ariba-related concerns and tickets, including initial assessment, troubleshooting, resolution, and escalation to Tier 2 when required.
• Manage Ariba Master Data, ensuring information is accurate, complete, and properly maintained.
• Support transaction management and payment-related requests within the Ariba system.
• Monitor SAP Ariba operational alert logs and coordinate appropriate actions for identified issues.
• Develop and maintain Standard Operating Procedures (SOPs) and training manuals related to master data creation and maintenance.
• Create and maintain ServiceNow knowledge articles covering frequently asked questions, common issues, and standard resolutions.
• Coordinate with relevant internal teams and stakeholders to ensure timely resolution of Ariba-related concerns.
• Identify recurring issues and opportunities to improve support processes and user experience.

Qualifications:

• At least 4 years of relevant work experience in SAP Ariba, procurement, finance operations, shared services, or a related field.
• At least 1 year of experience in a Financial Shared Services environment.
• Experience supporting SAP Ariba is strongly preferred.
• Good understanding of master data, transaction processing, and payment processes.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with ServiceNow, SOP development, training materials, or knowledge management is an advantage.
• Willing to work onsite in Makati for 1–2 weeks, as required.
• Willing to work on India Standard Time (IST) or other schedules aligned with business requirements, as required.