Job Description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Key Responsibilities

Your role and responsibilities

Analyze and resolve day-to-day incidents related to SAP Concur, S/4HANA master data, expense posting configuration, and related business processes, providing root cause analysis (RCA) and short-term and long-term solutions within defined SLAs.
Perform ticket triage and accurately identify whether issues are related to user errors, master data, configuration, training gaps, system defects, integration failures, or cross-team dependencies.
Monitor and troubleshoot interface failures across SAP Concur, American Express Global Business Travel (AMEX GBT), and S/4HANA, analyze interface records/logs, and implement sustainable corrective actions.
Work closely with technical teams to investigate and resolve ABAP, SAP Integration Suite/CPI, and middleware-related errors.
Configure, support, and troubleshoot end-to-end SAP Concur and S/4HANA business processes, with a strong understanding of integration touchpoints and downstream impacts.
Provide functional expertise for Concur Expense and Travel, including expense processing, master data, expense posting, interfaces, and integration with backend ERP systems.
Collaborate with business teams to explain root causes, provide guidance on error resolution, and recommend preventive measures to reduce recurring incidents and user errors.
Coordinate with IT, Operations, Supply Chain, Finance, HR, and other cross-functional teams to resolve technical defects and ensure smooth implementation of system changes.
Support SAP releases, HRSP updates, instance refreshes, and other system maintenance activities, including impact assessment and regression testing.
Design and execute Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), including comprehensive positive and negative test scenarios.
Support reporting teams with functional expertise and test scenarios required for reporting validation and integration testing.
Prepare detailed functional specifications for technical teams developing custom integrations or enhancements, including business rules, interface requirements, error handling, dependencies, and comprehensive test cases.
Provide recommendations to technical teams on development approaches that improve maintainability, monitoring, troubleshooting, and production supportability.
Diagnose and resolve system defects, integration errors, configuration issues, and module-specific problems to ensure uninterrupted business operations.
Proactively identify recurring defects and opportunities for process or system improvements, and drive long-term solutions to minimize production incidents.
Maintain clear documentation of incident analysis, solutions, configurations, functional specifications, test results, and support procedures.

Preferred Education

Bachelor's Degree

Must-Have Skills

Required technical and professional expertise

5+ years of hands-on experience managing SAP Concur Expense and Travel implementations and production support.
Strong experience integrating SAP Concur with backend ERP systems, particularly SAP S/4HANA, and experience with SAP SuccessFactors/Core HR integrations.
Strong experience with SAP Integration Suite/Cloud Integration (CPI) and/or SAP Integration Central Services (ICS) integration environments.
Minimum 2 end-to-end SAP Concur implementation experiences in large enterprise organizations, covering requirements, design, configuration, integration, testing, deployment, and post-go-live support.
Strong understanding of Concur-to-S/4HANA master data, expense posting, and financial integration processes.
Proven experience troubleshooting interfaces, middleware, integration failures, ABAP-related errors, and data mapping issues in collaboration with technical teams.
Strong incident management, troubleshooting, RCA, problem-solving, and SLA-driven production support experience.
Ability to independently perform ticket triage, gap analysis, defect diagnosis, and solution identification.
Hands-on experience designing and executing UT, SIT, UAT, regression, positive, and negative test cases.
Experience preparing detailed functional specifications for custom integrations and technical developments, with sufficient detail for development and testing.
Strong understanding of enterprise integration dependencies and the ability to assess downstream impacts of configuration or technical changes.
Excellent communication and stakeholder-management skills, with the ability to work effectively with business users, technical teams, IT, Operations, and Supply Chain stakeholders.
Strong documentation skills and ability to translate business requirements into clear functional and technical requirements.
Mining industry experience is strongly preferred, particularly experience supporting large, complex, geographically distributed organizations.

Nice-to-Have Skills

Preferred technical and professional experience

Experience with SAP Ariba and integration between Ariba, Concur, S/4HANA, and related SAP solutions.
Experience with SAP SuccessFactors Employee Central/Core HR integrations.
Experience with SAP Integration Suite/CPI development, monitoring, and troubleshooting beyond functional integration support.
Experience with ABAP debugging and ability to analyze technical errors independently.
Experience supporting large-scale global or multi-country Concur implementations.
Knowledge of SAP S/4HANA Finance processes, particularly expense posting, accounting, master data, and financial interfaces.
Experience with SAP release management, HRSP upgrades, instance refreshes, and regression testing.
Experience developing or supporting automated monitoring, reporting, and reconciliation solutions for integrations and expense processes.
Experience in mining, natural resources, or other asset-intensive industries.
Knowledge of integration best practices, error-handling frameworks, and development approaches that improve production supportability.