We are seeking a highly analytical and detail-oriented Salesforce professional to join our team. The ideal candidate will be responsible for troubleshooting complex Salesforce issues, identifying root causes, analyzing data, and collaborating with cross-functional teams to resolve system and business process challenges. This role requires strong investigative skills, expertise in Salesforce, SQL, and API integrations, along with the ability to distinguish between data-related issues and application defects.
Key Responsibilities
- Troubleshoot and replicate reported issues to isolate contributing factors and determine root causes.
- Perform detailed analysis of Salesforce records, configurations, workflows, and integrations.
- Navigate and analyze Salesforce data using Salesforce Inspector or comparable tools.
- Utilize SQL queries to validate, investigate, and understand underlying data issues.
- Review and interpret JSON payloads, API requests, and responses for integrated systems troubleshooting.
- Use request IDs, transaction IDs, and record identifiers to trace issues across multiple systems.
- Identify whether incidents require data correction, configuration updates, or code fixes.
- Collaborate with Engineering, QA, Product, and Operations teams to resolve production issues.
- Document findings, root cause analyses, and recommended solutions.
- Monitor system performance and proactively identify potential issues.
- Support release validation and post-deployment issue resolution.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience working with Salesforce applications and support environments.
- Strong understanding of Salesforce platform architecture, objects, relationships, workflows, and security model.
- Experience using Salesforce Inspector or similar Salesforce data analysis tools.
- Proficiency in SQL for querying and troubleshooting data issues.
- Experience working with REST/SOAP APIs and analyzing JSON request/response messages.
- Knowledge of system integrations and cross-platform troubleshooting methodologies.
- Strong problem-solving and root cause analysis skills.
- Ability to differentiate between application defects, configuration issues, and data-related problems.
- Excellent communication and documentation skills.
Preferred Qualifications
- Salesforce Administrator Certification.
- Experience with Salesforce Service Cloud and Sales Cloud.
- Familiarity with Apex, Lightning Components, and Salesforce integrations.
- Experience with debugging tools, log analysis, and monitoring platforms.
- Knowledge of Agile/Scrum methodologies.
- Exposure to enterprise applications and distributed systems.
Key Skills
- Salesforce Administration & Troubleshooting
- Salesforce Inspector
- SQL Querying
- JSON Analysis
- API Troubleshooting
- Root Cause Analysis
- Production Support
- Data Investigation
- Integration Support
- Incident Management
- Problem Resolution
- Cross-Functional Collaboration
