Salesforce Functional Consultant / QA Consultant

We are seeking a highly motivated Salesforce Functional Consultant / QA Consultant to bridge business requirements and system quality assurance across Salesforce platforms. The ideal candidate will collaborate with business stakeholders, administrators, developers, and project teams to ensure Salesforce solutions meet business needs while maintaining high-quality standards through thorough testing and validation.

This role combines functional consulting, requirements analysis, business process mapping, and quality assurance activities across Salesforce implementations and enhancements.

Key Responsibilities

Functional Consulting

• Gather, analyze, and document business requirements.
• Conduct workshops and discovery sessions with stakeholders.
• Create functional specifications, user stories, process flows, and acceptance criteria.
• Translate business requirements into Salesforce solutions and configurations.
• Provide recommendations based on Salesforce best practices.
• Support solution design and review activities.
• Participate in Agile ceremonies, sprint planning, and backlog refinement.

Quality Assurance

• Develop test plans, test scenarios, and test cases.
• Execute functional, regression, integration, and user acceptance testing (UAT).
• Validate Salesforce configurations, workflows, automations, and integrations.
• Identify, document, and track defects using Jira or similar tools.
• Perform root cause analysis and coordinate issue resolution with developers.
• Ensure solutions meet business and technical requirements before deployment.

Stakeholder Management

• Act as liaison between business users and technical teams.
• Facilitate UAT sessions and end-user training.
• Support change management and adoption activities.
• Provide post-go-live support and issue triage.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business, or related field.
• 3+ years of Salesforce Functional Consulting and/or QA experience.
• Experience working on Salesforce implementations or enhancement projects.
• Strong understanding of Agile and Scrum methodologies.
• Experience creating: User Stories, BRDs/FRDs, Process Flows, Test Cases, Test Scripts
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.