Salesforce Developer

Job Summary

We are seeking a highly skilled Salesforce Developer with hands-on experience in both Salesforce Administration and Salesforce Development. The ideal candidate will design, develop, and maintain Salesforce solutions that support business operations, customer service processes, and digital transformation initiatives. This role requires strong expertise in Salesforce Service Cloud, Salesforce Voice, automation, integration, and custom application development.

Key Responsibilities

Salesforce Development

• Design, develop, test, and deploy scalable Salesforce solutions using:
• Apex
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
• Salesforce APIs
• Develop custom applications, workflows, triggers, and integrations with external systems.
• Implement best practices for coding, security, performance, and governance.
• Troubleshoot and resolve production issues and system defects.

Salesforce Administration

• Configure and maintain Salesforce objects, fields, page layouts, validation rules, profiles, permission sets, and sharing rules.
• Manage user access, security models, and data quality initiatives.
• Create and maintain reports, dashboards, and data management processes.
• Support release management and deployment activities across environments.

Service Cloud & Salesforce Voice

• Configure and enhance Salesforce Service Cloud capabilities, including:
• Case Management
• Omnichannel Routing
• Knowledge Base
• Service Console
• Entitlements and Milestones
• Implement and support Salesforce Voice solutions, integrating telephony systems with Service Cloud.
• Optimize agent workflows and customer service processes to improve user experience and operational efficiency.
• Collaborate with business stakeholders to gather requirements and design customer service solutions.

Collaboration & Support

• Work closely with business analysts, architects, QA teams, and stakeholders to deliver business requirements.
• Participate in Agile ceremonies, including sprint planning, refinement, and retrospectives.
• Prepare technical documentation, solution designs, and deployment guides.
• Mentor junior developers and administrators when needed.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of Salesforce development experience.
• Hands-on experience with Salesforce Service Cloud implementations.
• Experience configuring and supporting Salesforce Voice.
• Strong knowledge of Salesforce platform architecture and declarative development.
• Experience with REST/SOAP APIs and third-party integrations.
• Knowledge of CI/CD, Git version control, and DevOps practices.

Required Certifications

• Salesforce Certified Administrator
• Salesforce Platform Developer I

Preferred Certifications

• Salesforce Platform Developer II
• Salesforce Service Cloud Consultant
• Salesforce AI Associate
• Salesforce Application Architect (preferred)

Technical Skills

• Salesforce Lightning Experience
• Lightning Web Components (LWC)
• Apex
• Visualforce
• Flow Builder
• Service Cloud
• Salesforce Voice
• REST/SOAP APIs
• Data Loader
• Git/GitHub
• Azure DevOps or similar CI/CD tools
• Agile/Scrum methodologies

Preferred Experience

• Experience integrating telephony platforms with Salesforce Voice.
• Knowledge of Contact Center operations and customer service processes.
• Experience with Salesforce Financial Services Cloud or other industry clouds.
• Experience with cloud platforms such as Azure or AWS.

Key Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Attention to detail and commitment to quality
• Ability to work independently and within Agile teams
• Customer-focused mindset