Why Join enablesGROUP
Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.
Fast forward to 2026, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.
At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.
We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.
Our Perks & Benefits include:
- Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
- 20 leave credits for vacation, emergencies, sick days, and even your birthday!
- Endless opportunities for career advancement with annual performance reviews and salary increases.
- Company-provided laptop to set you up for success.
- Convenient office location in Pasig, at the heart of Manila, accessible to all.
- Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
- In-house learning & development programs with access to the latest in AI and technology.
Job Title:Salesforce CRM Specialist
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)
Job Summary
We are seeking a Salesforce CRM Specialist who can administer and configure Salesforce Sales Cloud confidently, build Flows, dashboards, reports and practical automation, maintain data quality, cleansing, imports and deduplication, support Marketing Cloud, WordPress, Gravity Forms, RingCentral and GreenID, train users, coordinate UAT and support system enhancements
Key Responsibilities
- Salesforce administration: Administer users, permissions, profiles, roles, objects, fields, layouts, record types and security settings.
- Process automation: Build and maintain Salesforce Flows, validation rules, approval processes and workflow automation.
- Data quality: Manage imports, exports, cleansing, deduplication, record management and regular CRM data audits.
- Reporting and analytics: Create reports, dashboards and list views for Sales, Marketing and executive teams.
- Enhancements and UAT: Gather requirements, document solutions, coordinate user acceptance testing and support release activity.
- Integrations: Support Marketing Cloud, WordPress, Gravity Forms, RingCentral, GreenID and third-party integrations.
- User support: Troubleshoot Salesforce issues, provide practical user support and escalate complex matters as required.
- Training and adoption: Create user guides, documentation and training materials to lift Salesforce capability.
- CRM governance: Maintain process maps, configuration notes, release records and platform governance documentation.
- Continuous improvement: Identify opportunities to improve business processes, data confidence and customer lifecycle management.
Qualifications
Essential experience:
- Salesforce Certified Administrator
- Minimum 3 years Salesforce CRM administration experience
- Strong Salesforce Sales Cloud administration capability
- Experience with Flows, reports, dashboards and declarative configuration
- Confident managing users, permissions, data quality and CRM governance
- Experience coordinating UAT, releases, documentation and user support
- Strong written and verbal English for Australian stakeholder collaboration
- High attention to detail and commitment to data integrity
Preferred experience:
- Salesforce Marketing Cloud administration or support
- WordPress, Gravity Forms and website integration exposure
- RingCentral or telephony integration experience
- GreenID, AML/KYC or verification platform exposure
- Experience with Salesforce partners or managed service providers
- SOQL, SQL, Salesforce Data Cloud, API or middleware knowledge
- Agile delivery, change-management or continuous-improvement exposure
- Experience supporting Sales, Marketing and Customer Service teams
