About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Roles and Responsibilities:
Platform Administration & Governance
- Maintain the overall health, performance, and reliability of the Salesforce CRM platform
- Manage user access, roles, profiles, and security settings
- Monitor system usage, data quality, and integrations
- Ensure adherence to Salesforce best practices and governance standards
Configuration & Continuous Improvement
- Configure and maintain Salesforce including objects, fields, page layouts, and record types
- Build and manage validation rules, flows, and automation
- Develop and maintain reports and dashboards
- Identify and implement system improvements to enhance usability and efficiency
Change Management
- Maintain documentation of system changes, releases, and enhancements
- Assess impact of changes on data integrity, reporting, and integrations
- Support structured testing, deployment, and release processes
- Ensure all changes follow governance and approval workflows
Stakeholder Engagement
- Collaborate with Sales, Marketing, and leadership teams to understand business needs
- Translate requirements into scalable Salesforce solutions
- Provide recommendations on feasibility, risks, and system impact
- Act as a trusted advisor on CRM capabilities and best practices
Marketing Cloud & Customer Intelligence
- Administer Marketing Cloud Account Engagement (Pardot) and ensure alignment with Salesforce
- Manage integrations, lead scoring, and marketing automation processes
- Develop reporting and insights on customer segmentation, engagement, and campaign performance
- Support data-driven decision-making for pipeline growth and marketing effectiveness
Sales Enablement & Reporting
- Support sales teams with pipeline visibility, forecasting models, and dashboards
- Ensure CRM data accuracy and consistency for reporting
- Enable structured reporting rather than handling ad-hoc requests
Documentation & Training
- Maintain system documentation, including configurations, processes, and change logs
- Provide user guidance, training materials, and best practices
- Support user adoption and compliance across the organization
Required Experience:
- At least 35 years of experience administering Salesforce or similar CRM platforms
- Proven experience in reporting, dashboards, and data analysis
- Experience in data governance, system configuration, and automation
- Experience supporting sales reporting and forecasting processes
Minimum Qualifications:
- Certificate or Diploma in Information Systems, Business Analytics, or related field (or equivalent experience)
- Strong understanding of CRM systems, data structures, and reporting
- Excellent analytical and problem-solving skills
A Successful Candidate Must Have:
- High attention to data accuracy and system integrity
- Strong ability to translate business needs into technical solutions
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities and system changes
- A proactive mindset focused on continuous improvement and automation
Proficient With:
- Salesforce CRM (Administration & Configuration)
- Salesforce Reports & Dashboards
- Marketing Cloud Account Engagement (Pardot)
- Microsoft Excel / Data Analysis tools
- CRM integrations and data management tools
Experience Advantage:
- Salesforce Administrator Certification
- Experience in Marketing Cloud / Pardot
- Exposure to data visualization tools or advanced analytics
- Experience working with senior stakeholders or executive reporting
- Background in regulated or enterprise environments
Shore Xtra Perks:
- Day 1 HMO Coverage
- Attendance Bonus Get a chance to earn up to 5,000 every pay run for consistent, perfect attendance.
- Fixed Weekends Off Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
- Unlimited Barista Coffee all shift long
- Free Parking & Shuttle
- Premium Game Lounge Relax and recharge in our dedicated on-site recreational zone
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Referral Incentives Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
