At Acquire Intelligence, our mission is simple: help businesses work smarter.
We bring together exceptional people, streamlined processes, and powerful automation to help organizations scale faster, operate confidently, and drive meaningful transformation across the globe.
If you're passionate about creating real impact through innovation, collaboration, and customer advocacy, this is where your career accelerates.
Grow with the A-Team where your work truly matters.
WHY JOIN THE A-TEAM
Come for a career, stay for the culture.
- HMO coverage for you
- Yearly Kick-Off Parties with major giveaways (we even raffled off a car in 2023!)
- Get recognized through our exclusive Value Awards
- Strong internal mobility we love to promote our own
- Work that's meaningful, with people who bring out your best
- 900 promotions awarded yearly
- 2,700+ leadership training courses accessible to all
A SNAPSHOT OF YOUR ROLE
Own AI lifecycle for a defined portfolio of Agentforce customers. This is an AI-specialized post-sales role, distinct from general Customer Success. The Specialist owns prompt optimization, guardrail management, drift monitoring, and ongoing configuration governance from deployment through renewal.
This role requires a practitioner who can operate autonomously within a defined scope, escalate appropriately to Professional Services when architectural or integration work is identified, and translate complex AI behavior into clear business language for executive stakeholders.
WHAT YOU'LL DO
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Own the AI lifecycle for your customer portfolio prompt optimization, guardrail management, drift monitoring, output tuning, and configuration governance from go-live through renewal.
- Maintain a configuration baseline registry for each customer, tracking deployed versions, change history, and performance against design intent.
- Lead Quarterly Technical Success Reviews, delivering ROI analysis, drift findings, upgrade impact assessments, and optimization roadmaps to customer stakeholders.
- Serve as the primary AI advisor for your portfolio, translating Agentforce capabilities into measurable business outcomes and guiding customers on what is achievable within their existing architecture.
- Leverage deep Salesforce platform knowledge Apex, Flows, LWC, data cloud/data 360, and custom configurations to diagnose issues and assess enhancement feasibility directly within customer environments.
- Own the AI lifecycle for your customer portfolio prompt optimization, guardrail management, drift monitoring, output tuning, and configuration governance from go-live through renewal.
- Own production deployment approval for all post-go-live configuration changes, ensuring no undocumented changes enter production environments.
- Provide guidance, troubleshooting, and support for general configuration questions and issues
WHO YOU ARE
- Technical customer-facing role such as Customer Success, Solutions Engineering, or Technical Account Management.
- Hands-on Salesforce platform expertise including Apex code, Flows, Lightning Web Components (LWC), custom buttons, page layouts, validation rules, and declarative and programmatic customizations.
- Demonstrated experience configuring and troubleshooting Salesforce automation, including Screen Flows, Record-Triggered Flows, and Apex triggers in production environments.
- Working knowledge of Salesforce data model, object relationships, and integration patterns including REST/SOAP APIs and Platform Events.
- Demonstrated experience with prompt engineering, LLM behavior, or AI output optimization in a production environment.
- Ability to translate complex AI behavior and technical Salesforce configuration into clear business language for non-technical stakeholders.
- Strong documentation discipline with experience producing technical specifications, runbooks, or operational guides.
- Bachelor's degree in information systems, computer science, business, or a related field, or equivalent demonstrated experience.
Preferred Qualifications:
- Salesforce Agentforce experience or Salesforce AI Associate / AI Specialist certification, or active pursuit
- Experience with Data Cloud
- Salesforce Administrator or Platform Developer I certification or active pursuit.
- Experience with Salesforce Data Cloud including schema design, data streams, or unified profiles.
- Proficiency with Salesforce debugging tools including Developer Console, debug logs, and flow error handling.
- Familiarity with change management frameworks or enterprise AI governance models.
- Background in B2B SaaS with enterprise accounts and SOW-based delivery cycles.
- Exposure to AI lifecycle management including drift monitoring, guardrail design, and model version governance.
WHAT SUCCESS LOOKS LIKE
- Meeting or exceeding retention and expansion targets
- Strengthened client relationships with measurable improvements in adoption
- Clear documentation, timely escalations, and proactive customer management
- Smooth and effective collaboration with cross-functional teams
OUR VALUES
We're proud of our global, diverse, and collaborative team. We live these values every day:
- Curious and Clever Smart questions lead to smart solutions
- Entrepreneurial Energy Think like an owner, solve like a founder
- Fast with Intent We move quickly and deliver real impact
- Laugh and Learn We stay humble, have fun, and focus on results
Ready to experience the A-Life Join the A-Team today!
