Salesforce Administrative Support

The DCX Client Services – Home-BasedSalesforce Administrative Support Specialist will work as a full-time employee for a growing business based in the United States. This role offers an excellent opportunity to develop expertise in CRM systems while supporting business operations and client-facing teams.

You will be responsible for maintaining, updating, and optimizing Salesforce data and processes, while ensuring accuracy, efficiency, and user adoption across the organization. The ideal candidate is detail-oriented, tech-savvy, and capable of supporting both administrative and operational CRM functions in a fast-paced environment.

REQUIRED CORE COMPETENCIES

• Salesforce Administration – Manages records, fields, workflows, and user access within Salesforce to ensure system efficiency and accuracy
• .Data Management & Accuracy – Maintains clean, consistent, and reliable CRM data through regular audits and updates
• .Reporting & Analytics – Generates reports and dashboards to support business decisions and performance tracking
• .Process Optimization – Identifies opportunities to improve workflows, automation, and system usage
• .Problem-Solving – Troubleshoots system issues and user concerns with a proactive and solution-oriented approach

.
WHAT YOU WILL D

• O Maintain and update Salesforce records, including accounts, contacts, leads, and opportuniti
• esEnsure data integrity by performing regular data cleansing and validati
• onCreate and manage reports and dashboards for sales, operations, and leadership tea
• msAssist in managing user accounts, roles, profiles, and permissio
• nsSupport the creation and optimization of workflows, automation, and process builde
• rsTroubleshoot Salesforce-related issues and provide user suppo
• rtCollaborate with sales, marketing, and operations teams to ensure proper CRM usa
• geAssist in data imports, exports, and system integrations as need
• edDocument CRM processes, guidelines, and best practic
• esProvide basic training and support to end users to improve system adopti
• onMonitor system performance and recommend improvemen
• tsPerform other administrative and CRM-related tasks as assign

ed
WHAT WE LOOK F

• OR Education: Bachelor's degree in Information Technology, Business Administration, or any related fi
• eldExperience: 1–3 years of experience in Salesforce administration, CRM support, or related ro
• lesLanguage Proficiency: Strong verbal, written, and English communication skil
• ls.Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hou
• rs.Industry-Specific Knowled
• ge:Understanding of CRM processes, sales pipelines, and customer lifecy
• cleExperience with Salesforce automation tools (Workflows, Process Builder, Flow is a pl
• us)Salesforce Administrator Certification is a plus but not requi
• redExperience working in a remote or offshore setup is a p
• lusHands-on experience with Salesforce CRM (Sales Cloud preferr
• ed)Proficiency in Microsoft Office and Google Worksp
• aceExperience with data management, reporting, and dashboa

rds
WHAT WE OF

• FER Salary Range: Php 38,000 - Php 40
• ,000Industry: Dumpster Re
• ntalJob Type: Full-
• timeWork Shift: 8:00 AM - 5:00 PM CST (
• USA)Workdays: Monday through Friday (

USA)
BENEFITS OF WORKING WI

• TH USIndustry-leading salary pac
• kagesPermanent work-from-home
• setupCompany equipment pro
• videdInternet stipends upon regulariz
• ationHMO Cov
• eragePTO credits and service incentive l
• eavesMajor spring and winter company live e
• ventsMonthly employee appreciation virtual e
• ventsCompany-provided career skills training co
• ursesA company culture focused on your personal and professional g

rowth
WHO W

E ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their

teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team

members.If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET

S GROW!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career