Sales Transformation Consultant Salesforce

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver Do you enjoy working on transformation strategies for global clients Does working in an inclusive and collaborative environment spark your interest

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Customer Sales & Service Consulting works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce and Sales and Service. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages these diversified skills to deliver projects that helps drive quantifiable value to our clients.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our client's service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Key Responsibilities:

• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)

• Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape

• Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.

• Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demo's to all stakeholders, solution design and implementation activities

• Be a member and/or lead the project delivery workstream across phases

• Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant

• Provide best practices direction and implement approach based on Salesforce standards

• Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options.

• Develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.

• Einstein knowledge good to have

• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.

• Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

What's in it for you

• An opportunity to work on with key G2000 clients

• Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

• Ability to embed into everything-from how you service your clients to how you operate as a responsible professional.

• Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

• Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

#LI-PH

Professional & Technical Skills:

• Leverage expertise in designing key tools: Apply years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation

• Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)

• Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas

• Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning - Einstein knowledge Good to Have

• Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements

• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs

• Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project

• Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience - not mandatory.

• Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration

• Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. (good to have)

Additional Information:

• At least 5 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)

• Salesforce Certification is good to have

• Must have worked on Proposals and contributed to business development work

• Must have managed large teams and support the growth of new offering and capability

• Strong oral and written communication skills, including presentation skills

• Has an inquisitive nature with a strong desire to learn

• At least delivered 3-5 CRM transformation program

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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