Sales Training Specialist

The Training Sales Specialist is responsible for designing, developing, implementing, and evaluating training programs that enhance the competencies, productivity, and performance of the Sales and Network Operations Department. The unit ensures that all sales personnel are equipped with the necessary knowledge, skills, and behaviors related to sales methodologies, product offerings, business processes, compliance requirements, and customer engagement strategies.

The unit serves as the center of excellence for sales capability development, driving continuous learning and supporting business growth through effective training initiatives.

KEY FUNCTIONS AND RESPONSIBILITIES

Sales Training

• Develop and deliver sales competency programs for new and existing sales personnel.
• Conduct training on sales techniques, negotiation, prospecting, account management, and customer relationship management.
• Facilitate onboarding programs for newly hired sales employees.
• Assess sales skill gaps and recommend development interventions.
• Monitor the effectiveness of sales training through performance metrics and feedback..

Product Training

• Develop and maintain product knowledge training materials.
• Conduct product launch and refresher training sessions.
• Collaborate with Product Management counterparts of partners (bank financial institutions), Marketing, and Sales Heads / Operations Team to ensure training content accuracy.
• Ensure sales and operations teams understand product features, benefits, competitive advantages, and value propositions.
• Support sales readiness initiatives for new products and services.

Process Training

• Train Sales and Network Operations members (old & new) on company sales processes, policies, systems, and standard operating procedures.
• Ensure understanding and compliance with systems utilization, reporting standards, and operational workflows.
• Develop process documentation, job aids, and user guides.
• Drive process standardization across sales teams.

Training Program Management

• In coordination with the Learning and Development Unit of the Human Resources Department:
• Conduct Training Needs Analysis (TNA).
• Develop annual training plans and budgets.
• Maintain training records and certifications.
• Manage Learning Management Systems (LMS) and training databases.
• Evaluate training effectiveness using assessment tools and business performance indicators.

Performance Improvement

• Track training impact on sales performance.
• Recommend capability-building initiatives based on business needs.
• Partner with sales leaders to address performance gaps.
• Promote a culture of continuous learning and development.

Stakeholder Collaboration

• Work closely with Sales, Marketing, Product Management, HR, and Operations teams.
• Gather feedback from business units to improve training programs.
• Support strategic initiatives requiring capability development.

Qualification:

Education:

• Bachelor's Degree in Business Administration, Marketing, Human Resources, Psychology, Education, or any related field.
• Training certifications (e.g., Train-the-Trainer, Learning & Development, Instructional Design) are an advantage.

Experience

• At least 3–5 years of experience in Sales Training, Learning & Development, or Sales Operations.
• Experience in designing and facilitating sales, product, and process training programs.
• Experience working with sales teams in banking, financial services, retail, insurance, lending, or similar customer-facing industries is preferred.
• Experience conducting training needs analysis and evaluating training effectiveness.
• Experience in coaching and performance improvement initiatives is an advantage.

Overall Profile:

The ideal Sales Training Specialist is someone who can effectively bridge business strategy and field execution. They understand how sales organizations operate, can translate business objectives into practical learning programs, and are skilled at developing people. They are comfortable facilitating training, coaching sales teams, collaborating with stakeholders, and using performance data to continuously improve both employee capability and business results. This combination of training expertise and business acumen enables them to drive measurable improvements in sales performance and organizational effectiveness.

Why Join us

• Our Purpose: To empower and uplift Filipinos by providing access and choices for financial inclusion
• Our Mission: We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
• Our Vision: A nation where financial services are inclusive and borderless
• Industry Leadership: As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
• Professional Growth: We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
• Team Collaboration: At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
• Impactful Work: Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.