Sales Training Delivery Manager

Department: Operations, Support Services

Level: Manager

Reporting Line: SM, Operations & Accounts Training

Position Accountability Statement

The Sales Training Delivery Manager is responsible for delivering high-impact sales training programs for inhouse sales employees and intermediary partners and corporate orientations for all types of clients. This role focuses on equipping sales teams with the skills, knowledge, and tools necessary to meet and exceed sales targets. The ideal candidate will have a strong background in sales, adult learning principles, and instructional design, with the ability to translate business needs into effective training solutions.

Job Description

• Training Delivery: Lead the delivery of engaging and interactive training sessions
  
  

through various platforms, including in-person workshops, webinars, and e-learning

modules. Ensure training is consistent, impactful, and aligned with business

objectives. (for Inhouse Sales, Intermediary Partners & Clients/Members including

HR Partners)

• Sales Coaching: Provide ongoing coaching and mentorship to sales teams to
  
  

reinforce learning and help individuals apply training in real-world scenarios.

Conduct one-on-one and group coaching sessions to support skill development.

• Training Evaluation: Measure the effectiveness of training programs by assessing
  
  

participants performance and gathering feedback. Analyze training results to

continuously improve content, delivery methods, and overall training impact.

• Sales Onboarding: Oversees the development and delivery of onboarding
  
  

programs for new sales hires to ensure they are fully equipped with the knowledge

and skills to succeed from day one.

• Cross Functional Collaboration: Work closely with Sales, Operations, Product,
  
  

Marketing, and HR teams to ensure training aligns with product launches,

marketing campaigns, and corporate initiatives.

• Reporting & Analysis: Track key performance indicators (KPIs) related to training
  
  

delivery and sales team performance. Present regular reports to senior

• management and recommend actionable improvements.
• Deploy different kinds of learning methods company wide٫ such as coaching٫ job-shadowing٫ online training and so on
• Review performance and provide feedback, coaching and mentoring of staff as needed.
• Implement a wide variety of training methods and provide opportunities for ongoing
  
  

development

• Review training program's effectiveness٫ success and ROI periodically and report on the results
  
  

STANDARD RESPONSIBILITY STATEMENTS

• Strives to embody, commits to support, and deliver the quality policy, objectives and initiatives of the organization;
• Communicates, engages, directs, and supports people to contribute to the Governance and Resilience effectiveness;
• Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
• Abides by the Governance and Resilience policies and procedures for the effective management and control of its processes; and
• Promotes and utilizes the Process Approach and Risk-based Thinking at work.
• Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR
  
  

JOB SPECIFICATIONS

Skills

• EDUCATIONAL REQUIREMENT
  
  

MINIMUM Educational Level And Background Required By This POSITION

College Graduate of 4, 5 year-course

• EXPERIENCE AND TRAINING
  
  

PERIOD OF TIME OR LENGTH Of Related Experience The CANDIDATE Must Acquire Before Being Assigned To And Perform The Functions Of This Job, SATISFACTORILY Under NORMAL Supervision

5 years - Less than 8 years

• SKILLS REQUIREMENT – TECHNICAL (For Tech and Business Support, Supervisory and Professional) Seasoned or highly technical: involves MASTERY of theories, trainings, and practices gained through education, seminars, mentoring, and other special development interventions