Sales Trainer

About the role

We're looking for a Sales Trainer to deliver training programs, assess learner performance, and identify knowledge gaps that drive operational excellence. In this role, you will design and facilitate engaging training sessions, evaluate learner progress, and support continuous learning initiatives to empower employees with the skills, knowledge, and confidence needed to deliver exceptional results.

Key responsibilities

• Facilitate training sessions on product knowledge, policies, processes, systems, and soft skills to support operational objectives.
• Administer assessments and evaluations to measure learning effectiveness and identify knowledge gaps.
• Provide coaching and feedback to support trainee development and performance improvement.
• Collaborate with the Training Team Leader and Training Manager to enhance training content, delivery methods, and learner outcomes.
• Monitor trainee progress and address performance opportunities through ongoing support and guidance.
• Administer trainee satisfaction surveys and recommend improvements based on feedback.
• Participate in production activities to maintain up-to-date knowledge of the business and ensure training relevance.
• Maintain accurate training records and communicate trainee performance updates to key stakeholders.

About you

• High School Diploma or equivalent.
• 2+ years in phone sales, with a record of hitting or beating targets.
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents.
• Excellent English, and able to model a live sales call at the standard you expect from agents.
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching.
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools.
• Amenable to onsite work on schedules that match client business hours.
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion.

Benefits

• Competitive salary.
• Medical and dental insurance (with free dependent coverage).
• Group life insurance.
• Paid time off (PTO).
• Outstanding career growth opportunities.
• Skills and leadership development.
• Free meal for onsite employees.

About us

ClearSource's mission is Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. We are a fast-growing, high-performing team with an inclusive culture that values diversity and the contributions our employees make to the organization's success.