Sales Team Leader

SupportNinja

3-5 Years

Philippines, Quezon City

Posted 7 hours ago

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Job Description

Work Setup: Onsite at the Sanctum, SM North EDSA, Quezon City

Type of Contract: Full-time

Schedule: TBC

The Sales Team Leader is responsible for leading various sales teams, having a deep understanding of the entire sales process, and excelling at lead generation, relationship building, and deal closing. This position will manage customer relationships, recognize customer needs and provide insights for improving account performance based on observations and client feedback.

What does a day in the life of a Sales Team Leader look like

Possess a comprehensive knowledge of the organization's offerings
Oversee pre and post-client onboarding support activities while safeguarding client satisfaction
Contribute to strategic decision-making processes and help drive business growth
Plan thoroughly, setting sales goals, analyzing performance data, and making forecasts for assigned accounts with sales accounts, in collaboration with the leadership team
Create and execute a strategic sales plan to ensure objectives are met consistently and with integrity
Identify and ensure training needs are met by collaborating with cross-functional teams
Monitor and analyze sales data, manage budgets and resources, and coordinate with other functional groups with the intention of achieving the company objectives
Improve sales teams performance by continually coaching and developing Sales Coaches
Ensure all sales teams have regular sales audits with measurable objectives
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a Sales Team Leader

3 years of experience in a role equivalent to the representatives the role will support
Minimum of 1 year of experience in a leadership or supervisory role, preferably in a call center environment
Previous client-facing experience preferred
Strong communication skills, both verbal and written
Strong knowledge and understanding of customer service and technical support principles and practices
Strong problem-solving and decision-making skills
Excellent interpersonal skills to interact with team members and stakeholders at all levels.
Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver exceptional customer experiences
Results-oriented mindset with a focus on driving operational excellence and continuous improvement
Proficiency in using customer service software and tools such as CRM
Proficient in using computers and various software applications

What we ARE looking for (within our Team Leader title):

We need a Sales-Specialized Team Leader with a plug-and-play sales blueprint who operates autonomously and thrives on the floor:

Active Quality & Call Auditing: Passionate about direct call listening, daily QA checks, and real-time objection handling to catch quality gaps early.
Autonomous Floor Ownership: Drives high-energy huddles, sets daily activity standards, and manages floor performance independently without needing OM hand-holding.
Frontline Coaching Mindset: Enjoys sitting side-by-side with reps to actively drive conversion metrics and build a competitive sales culture.

Ninja Perks and Benefits