Sales Team Lead

The Team Leader is responsible for leading a team of Outbound Sales Representatives focused on driving new customer acquisitions, retentions, and intervention. The role involves managing day-to-day sales performance, coaching and developing team members, ensuring compliance with company and regulatory requirements, and fostering a high-performing sales culture. The successful candidate will monitor and drive key performance indicators including sales conversion, productivity, quality, attendance, and customer experience. The Team Leader will conduct regular coaching sessions, provide performance feedback, identify development opportunities, and implement action plans to improve individual and team results. The Team Leader will also work closely with Operations, Clients, Quality, Training, and the Dialer team to achieve business objectives while maintaining strong compliance standards and customer-focused selling practices.

Key Requirements:

• Proven experience in outbound sales and people leadership.
• Strong leadership, sales acumen, analytical skills, and the ability to motivate teams to consistently achieve and exceed targets in a fast-paced outbound sales environment.
• Strong coaching and performance management skills
• Excellent communication and problem-solving abilities.
• Ability to analyze performance data and implement improvement strategies.
• Exposure to Australian Utilities and Telco account is highly desirable.

Required Technical Skill Set**

Strong knowledge in an Outbound Sales account specifically Acquisition, Retention, and Intervention campaigns.

Proven ability to manage and analyze sales KPIs such as Sales Conversion, RPC, Productivity, and Quality.

Proficient in Microsoft and Performance reporting.

Strong analytical skills with the ability to identify trends, conduct root cause analysis, and implement improvement plans.

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

Strong leadership, sales acumen, analytical skills, and the ability to motivate teams to

consistently achieve and exceed targets in a fast-paced outbound sales environment.

Strong coaching and performance management skills

Excellent communication and problem-solving abilities.

Ability to analyze performance data and implement improvement strategies.

Good-to-Have Experience in Australian Utilities and Telco accounts is highly desirable.

Responsibility of / Expectations from the Role

1 Responsible in leading a team of Outbound Sales Representatives focused on driving new customer acquisitions, retentions, and intervention.

2 Managing day-to-day sales performance, coaching and developing team members, ensuring compliance with company and regulatory requirements, and fostering a high-performing sales culture.

3 Monitor and drive key performance indicators including sales conversion, productivity, quality, attendance, and customer experience.

4 Conduct regular coaching sessions, provide performance feedback, identify development opportunities, and implement action plans to improve individual and team results.

5 Will closely work with Operations, Clients, Quality, Training, and the Dialer team to achieve business objectives while maintaining strong compliance standards and customer-focused selling practices.