Sales Support Team Leader

The Sales Support Team Leader is responsible for leading and managing the Sales Support function to ensure efficient sales operations, accurate commercial documentation, reliable business reporting, and effective coordination across relevant departments. This role serves as a strategic support partner to the Sales & Marketing team, overseeing the administrative, analytical, and operational activities that enable the sales organization to focus on revenue generation, customer acquisition, and business growth.

The position will lead the Sales Support team in managing sales processes, monitoring performance metrics, preparing commercial proposals, coordinating pricing and discount approvals, managing contracts, and providing data-driven insights to support business decisions.

The ideal candidate is a hands-on leader with strong analytical capabilities, excellent organizational skills, and the ability to manage people, processes, and cross-functional relationships in a fast-paced commercial environment.

Why the Role is Important

• Strengthens Sales Team Productivity: Leads the Sales Support team in handling administrative and operational responsibilities, allowing sales professionals to concentrate on selling, closing deals, and developing customer relationships.
• Improves Sales Performance and Accountability: Establishes clear workflows, performance standards, and reporting mechanisms to ensure timely and accurate sales support.
• Drives Better Commercial Decisions: Provides management with reliable sales data, pricing analysis, discount monitoring, pipeline insights, and business forecasts.
• Ensures Operational Excellence: Oversees the accuracy of sales documentation, quotations, contracts, approvals, and reporting processes.
• Strengthens Cross-Functional Alignment: Ensures effective coordination among Sales, Finance, Marketing, Operations, Customer Support, and other business units.
• Supports Automotive Sales Operations: Ensures smooth coordination of vehicle sales transactions, dealer requirements, fleet accounts, vehicle availability, financing documentation, and related commercial processes.
• Develops a High-Performing Support Team: Coaches, mentors, and develops team members to promote accountability, efficiency, service quality, and continuous improvement.

Key Responsibilities:

Sales Administration and Operational Management

• Oversee all sales-related administrative and coordination activities to ensure the Sales Team is properly supported.
• Ensure the accuracy, completeness, and timely updating of customer information, sales transactions, and account records systems.
• Supervise the preparation, review, and management of commercial documents, including proposals, quotations, contracts, MOUs, NDAs, purchase orders, and other sales agreements.
• Monitor the processing of pricing, discounts, special commercial arrangements, and contract approvals.
• Maintain an organized and updated repository of client accounts, commercial agreements, sales documentation, and transaction records.
• Establish standard procedures for documentation, filing, sales coordination, and administrative reporting.
• Monitor pending sales requirements, documentation deficiencies, and outstanding approvals to prevent delays in commercial transactions.

Sales Performance Reporting and Business Analytics

• Oversee the consolidation, validation, and analysis of sales activities, leads, opportunities, pipeline status, and closed transactions.
• Prepare and present weekly, monthly, and quarterly sales performance reports for management review.
• Monitor key performance indicators

Commercial Support and Sales Enablement

• Provide the Sales Team and management with accurate commercial information to support pricing decisions, discount strategies, contract structuring, and customer negotiations.
• Oversee the preparation and maintenance of sales presentations, proposal templates, product information, case studies, and other sales collateral.
• Coordinate with relevant departments to ensure commercial proposals and customer commitments are aligned with approved business policies.
• Review and monitor pricing and discount requests to ensure proper documentation, approvals, and compliance with established guidelines.
• Identify opportunities to streamline sales processes and improve the quality and turnaround time of sales support services.
• Support the development and implementation of sales programs, campaigns, and initiatives in coordination with Sales and Marketing leadership.

Automotive Sales Operations Support

• Oversee administrative and operational support for automotive sales activities.
• Monitor vehicle sales documentation, purchase orders, reservation records, sales invoices, and other transaction-related requirements.
• Ensure proper coordination of vehicle financing, insurance, registration, and other documentation requirements with relevant internal teams and external partners.
• Monitor vehicle inventory and allocation reports, coordinating with Sales and Operations to ensure alignment between customer demand, available stock, and delivery schedules.
• Monitor sales incentives, promotional programs, dealer support arrangements, and applicable discount structures.
• Coordinate with Aftersales, Service, Parts, and Customer Support teams to facilitate customer requirements and ensure smooth handover of sales-related concerns.
• Support the development of standardized automotive sales processes to improve transaction accuracy, customer experience, and operational efficiency.

Internal Stakeholder Management and Coordination

• Serve as the primary coordination point between Sales Support and other departments, including Sales, Marketing, Finance, Operations, Legal, and Customer Support.
• Facilitate timely communication and resolution of issues affecting sales transactions, commercial approvals, customer requirements, and operational commitments.
• Ensure internal stakeholders receive complete and accurate sales requirements to facilitate efficient execution.
• Coordinate management reviews, sales performance meetings, business updates, and strategic planning sessions.
• Prepare reports, presentations, meeting minutes, and action plans for management discussions.
• Escalate critical operational concerns, process bottlenecks, and business risks to the Sales Operations Manager

Qualifications:

• Minimum of 5 years of relevant experience in Sales Support, Sales Operations, Sales Administration, Commercial Operations, or Sales Enablement.
• Bachelor's degree in Business Administration, Management, Marketing, Sales, Finance, or any related field.
• At least 2 years of supervisory or team leadership experience, preferably managing a sales support or commercial operations team.
• Automotive industry experience is strongly preferred, particularly in automotive dealerships, vehicle distribution, fleet sales, automotive financing, or related businesses.
• Experience coordinating vehicle sales transactions, dealer operations, inventory, quotations, financing documentation, and sales performance reporting is an advantage.
• Demonstrated experience in developing processes, improving operational workflows, and managing team performance.
• Strong understanding of sales processes, sales operations, pipeline management, and commercial administration.
• Knowledge of sales performance metrics, forecasting, revenue reporting, and business analysis.
• Familiarity with pricing strategies, discount structures, commercial contracts, and approval processes.
• Knowledge of reporting and analytics tools such as Microsoft Excel, Google Sheets
• Familiarity with project management and workflow tools
• For automotive candidates, knowledge of vehicle sales processes, dealer operations, vehicle inventory management, fleet transactions, and automotive financing procedures is preferred.
• Strong leadership and people management capabilities, with the ability to motivate, coach, and develop team members.
• Highly organized, analytical, and detail-oriented, with strong ownership of deliverables and processes.
• Proactive and solutions-oriented, with the ability to anticipate operational concerns and recommend practical solutions.
• Results-driven, with the ability to establish priorities, manage competing deadlines, and ensure team accountability.
• Confident in coordinating with senior management and cross-functional stakeholders.
• Able to work independently while maintaining strong collaboration across departments.
• Adaptable and comfortable working in a fast-paced, target-driven commercial environment.
• Demonstrates integrity, professionalism, and sound judgment in handling confidential business information.
• Strong team leadership, coaching, and performance management skills.
• Advanced proficiency in Microsoft Excel and Google Sheets, including data analysis, reporting, and dashboard preparation.
• Strong CRM management, data validation, and reporting capabilities.
• Excellent business writing, presentation, and documentation skills.
• Strong analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills in English and Filipino/Tagalog.
• Effective stakeholder management, coordination, and negotiation skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to translate business data into meaningful insights and actionable recommendations.