Sales Support Specialist

2-4 Years

Job Description

Description

The Role

Key Responsibilities

Support direct and indirect sales campaigns and requests from regional/business offices.
Participate in campaign discussions and contribute to implementation.
Conduct data research and validation as per stakeholder requirements.
Maintain and update records and databases in prescribed formats.
Initiate and provide communication support to consultants (e.g., appointment setting, surveys, client and industry research).
Identify and qualify prospective customers, recording activity in tracking systems.
Perform follow-ups via chat, email or calls within scheduled timelines.
Create and update progress and final reports for stakeholders.
Achieve daily, weekly, and monthly performance targets.

Performance Objectives

Excellence: Support operational governance and decision-making, demonstrating company values.
People: Build collaborative relationships across the practice; meet attendance and productivity standards.
Clients: Ensure completion of sales and support campaigns across APAC, EMEA, and the Americas.
Financial: Work towards achieving sales revenue targets and campaign objectives within recommended timelines.

Qualifications

The Requirement

Requirements

Minimum 2 years of experience in data processing, sales support or business development.
Experience in voice, email, or chat processes, specializing in sales or back-office support.
Proficiency in MS Office applications, especially Excel and Macros including in-office AI applications like Copilot
Familiarity with sales and prospecting platforms (e.g., ZoomInfo, Outreach.io, LinkedIn Sales Navigator, MS Dynamics).
Strong time management and results-oriented mindset.
Good English communication skills (oral and written).
Strong client service orientation and interpersonal skills.
High attention to detail and accuracy.
Commitment to quality and continuous improvement.
Self-motivated, focused, and able to work independently with minimal supervision.
Proactive, able to multitask, analyze data, and manage multiple projects.
Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments

WTW is an equal opportunity employer.