Sales Support Executive (field support)

About The Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you'll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

Job Summary

The Sales Support is responsible for providing administrative and operational support to the sales team, ensuring smooth sales processes and excellent customer service. The role will also support patient-related activities, including sleep report preparation and patient deliveries, where required.

*travelling across Philippines is required*

Key Responsibilities

• Coordinate and conduct deliveries of sleep therapy equipment to patients homes, where required.
• Assist in resolving customer and patient inquiries and operational issues.
• Coordinate with customers, Sales Executives, and internal departments to ensure smooth sales and delivery operations.
• Monitor order processing, delivery schedules, and invoicing activities.
• Download and prepare sleep reports and send them to doctors and relevant healthcare professionals in a timely manner.
• Provide patients with clear explanations and instructions on the proper use, handling, care, and precautions of the equipment during delivery.
• Support sales meetings, product demonstrations, and marketing activities.
• Prepare sales reports and other management reports as required.
• Ensure proper documentation and compliance with company policies and procedures.
• Coordinate with internal teams to ensure timely follow-up on customer and patient requirements.
• Perform other sales and operational support duties as assigned.
  
  

Requirements

• Bachelor's degree in Business Administration, Marketing, Medical or any related field.
• Experience in Field Support or Sales Support is preferred.
• Fresh graduates are also welcome.
• Proficient in Microsoft Office applications.
• Strong communication, coordination, and interpersonal skills.
• Detail-oriented with excellent organizational and time-management skills.
• Pleasant and professional personality with a strong customer-service mindset.
• Comfortable interacting with customers, patients, doctors, and internal stakeholders.
• Able to explain instructions clearly and patiently to patients.
• Must possess a valid driving license.
• Having access to or owning a car is an advantage.
• Willingness to travel to patients homes for equipment delivery and related support.
• Able to work independently and manage multiple tasks in a fast-paced environment.