Sales Support Engineer

Responsibilities and Scope:

- Processing sales contracts, registration, monitoring expiry and generate reports.

(CVA, EPP and ESC)

- Liaise with the departments managers / service team / sales personal.

- Generating proposals service quotation and job summary.

- To perform machine CTS inspection on site /workshop if require.

- Managing service sales tracking lead time and coordinating with service team to ensure timely delivery / completion.

- Data Management & Reporting: Maintaining accurate customer data in CRM tools or population updating.

- Providing product information: sales support specialist provides product information, explaining features, Parts information and benefits.

- To perform machine / engine build up configuration option listing quote. (Cat Service Option Collaborator) SOC.

- Product specialist to be train.

- Arrange for the opening of work order to execute jobs request if requires.

- Coordinating marketing campaigns specialists also coordinate marketing campaigns with the marketing team, ensuring that sales efforts align with marketing goals.