Sales Support Coordinator, Philippines

Location: Makati, Philippines (Hybrid)

Report to: General Manager in Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

Essential Skills & Experience

• Degree holder in Business Administration or any related field
• Minimum 2 years of relevant experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Attention to detail in documentation requirements
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently

Desirable Skills & Experience

• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.
• Drive and own a motor bike is a plus.