Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.
Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures.
Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.
Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures.
Apply skills learned to assist with routine tasks within the implementation process providing assistance/support on implementation and maintenance projects for experienced members of the team.
The completion of implementation tasks such as but not limited to: account setup , product configuration, data communication setup request, account audit review, product inquiry and results comparison to technical specifications, creation of product inquiry and result samples, and support of general product and system questions.
General Profile
Able to follow set instructions and processes to complete work.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Has prior relevant training or related work experience.
Has working knowledge and skills.
Recommended Skills
Functional Knowledge: Performs routine tasks following specific instructions or under supervision
Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams
Leadership: Has no supervisory responsibilities; manages own workload Problem
Solving: Work is clearly defined and completed according to instruction
Impact: Impacts own team through the accuracy and quality of work
Interpersonal Skills: Uses communication skills to exchange information.
Qualifications
Bachelor's degree holder or at least completed 2nd year in college without back subjects
One year of relevant experience in BPO/Shared Services (customer support)
1-2 years of in-person customer facing experience
Persuasive Communication
Strategic Thinking
Building Collaborative Relationship & Fostering Teamwork
Customer Orientation
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
