Sales Support Associate I

Company Description

iSupport Worldwide is a US-owned BPO and modern offshoring company based in the Central Business District of Ortigas, Philippines, serving fast-growing companies and small to medium-sized businesses across industries and languages. Since 2006, the company has built boutique teams of professionals, including accountants, engineers, and legal specialists, to provide dedicated staffing, facilities, and managed operations. iSupport Worldwide gives clients full control over recruitment and operations, supported by a robust recruitment team and access to a large talent pool concentrated in Metro Manila. Clients benefit from significant cost savings, low attrition rates, and fully dedicated high-performance teams. The company operates secure, branded facilities and manages key administrative functions, enabling clients to scale efficiently with a world-class workforce.

Role Description

This role supports the sales team by handling customer inquiries, preparing quotations, and assisting with order processing and documentation. Daily responsibilities include maintaining accurate records in CRM or tracking systems, coordinating with internal teams to ensure timely responses, and helping resolve customer issues that impact sales. The associate will monitor customer satisfaction, provide follow-up communication, and support the preparation of reports and presentations for sales management. The role requires consistent, professional communication with clients and colleagues to contribute to overall sales efficiency and performance.

Qualifications

1. Experience

• Minimum 3-4 years relevant experience in:

○ Order Processing

○ Sales Support

○ Sales Administration / Sales Operations

• Ideally from a consumer goods, supply chain, logistics, or operations-heavy environment

• Must be comfortable handling high-volume transactional workflows

2. End-to-End Order Management

Must have hands-on experience with:

• PO receipt

• PO validation

• Order entry

• Order confirmation

• Fulfillment tracking

• Delivery monitoring/follow-through

• Logistics coordination

• Resolving order, stock, and delivery issues

Important: Candidates who have only handled one portion of the order process may be weak fits.

3. ERP Experience

Strong hands-on experience with:

• Oracle EBS, highly preferred

Acceptable alternatives include:

• SAP

• NetSuite

• Similar ERP/order management systems

The candidate should have actually used the ERP for order entry, validation, status updates, fulfillment, or related order management activities, not simply viewed information in the system.

4. Excel

Must be at least intermediate level, particularly:

• VLOOKUP

• IF functions

• Basic formulas

• Data/order validation

Hybrid

Midshift

Can offer up to PHP38,000.00