Sales Support Assistant (Home-based)

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview:

We are seeking a highly organized, detail-oriented Sales Support Assistant to join our team. This role is critical in supporting our sales function by ensuring smooth order processing, maintaining accurate CRM data, assisting with client communication, and helping drive pipeline growth through research and lead generation.

The ideal candidate thrives in a structured environment, has a strong analytical mindset, and takes pride in producing accurate, high-quality work.

Key Responsibilities

Order Processing & Management

• Accurately input customer orders into ERP/CRM systems
• Track shipments and proactively manage delivery timelines
• Handle and prioritize rush orders to ensure timely fulfillment

Customer Relationship Management (CRM)

• Maintain and update client records and account information
• Log all customer interactions and activities
• Ensure pipeline visibility and data accuracy for the sales team

Customer Service & Support

• Serve as the first point of contact for customer inquiries
• Resolve product or service issues efficiently and professionally
• Process refunds, complaints, and service requests as needed

Sales Support & Documentation

• Prepare proposals, quotes, presentations, and contracts
• Assist sales executives with administrative and client-facing materials

Lead Generation & Research

• Identify and research potential clients through online tools, social media, and databases
• Support pipeline growth by building targeted prospect lists

Cross-Functional Coordination

• Liaise between sales, logistics, finance, and production teams
• Ensure seamless communication and order fulfillment across departments

Administrative Support

• Schedule meetings and manage calendars for sales staff
• Organize and maintain sales documentation and files

Requirements

• At least 5 years of experience in sales admin & support
• Experience working with clients in a B2B environment
• Familiarity with ERP/CRM systems (e.g., Salesforce, HubSpot, or similar)
• Experience with lead generation and online research
• Experience in sales order processing and management
• Background in preparing proposals, quotes, presentations, and contracts

Qualifications & Skills

Core Competencies

• Strong analytical and logical thinking skills
• High level of accuracy, attention to detail, and organization
• Methodical, process-driven approach to work
• Ability to multitask and prioritize in a fast-paced environment

Communication

• Excellent written and verbal communication skills
• Strong active listening skills to understand client needs

Problem Solving

• Ability to quickly identify issues and implement effective solutions
• Resourceful and proactive mindset

Team Collaboration

• Positive, can-do attitude
• Ability to work cross-functionally and support team objectives

Work Schedule: Monday – Friday, 8:00 PM – 5:00 PM / 9:00 PM – 6:00 AM Manila Time

Work Arrangement: Home-based (Equipment will be provided)

• Must have at least 50mbps internet (download and upload speed)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.