Agri Exim, founded in 2012, is dedicated to making high-quality organic and natural ingredients more accessible to global customers. The company partners closely with credible farmers, helping them become economically secure and productive. Agri Exim identified untapped potential in farming communities and responded by providing education, tools, and market access. By empowering producers to scale and showcase their products, the organization supports sustainable growth across the organic supply chain.
Role Description
The Sales Support role at Agri Exim is a full-time, on-site position based in Santa Cruz. This role supports the sales team by preparing quotations, processing orders, and maintaining accurate customer and product records in company systems. Responsibilities include responding to customer inquiries, coordinating with internal teams to ensure timely deliveries, and tracking order status to help maintain high customer satisfaction. The role also involves compiling sales reports, analyzing basic sales data, assisting with documentation for contracts or agreements, and supporting the preparation of presentations and materials for client meetings. The Sales Support professional will collaborate closely with sales, operations, and customer service teams to ensure efficient sales processes and smooth day-to-day operations.
Qualifications
Candidates should possess strong Analytical Skills to interpret sales data, monitor order status, and support forecasting and reporting.
Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues promptly, and maintain positive client relationships.
Candidates should possess excellent Communication skills to collaborate with internal teams, interact with customers, and prepare clear documentation and reports.
Candidates should possess Sales Operations skills to manage order processing, maintain CRM or sales records, and support the overall sales workflow.
Relevant qualifications include experience in sales support or customer-facing roles, proficiency with office and CRM software, strong organizational abilities, and attention to detail.
A diploma or degree in Business, Marketing, or a related field is beneficial, along with familiarity with agricultural, organic, or food ingredient sectors.
