Sales Staff - Sta. Rosa

Your Role

The Sales Staff reports to the Branch Head and supports the branch by delivering good customer service, building strong client relationships, and helping grow sales through cross-selling and account management. The role also handles client onboarding with complete KYC requirements, follows AML/CFT compliance, and may assist in cash handling or teller duties when needed to ensure smooth branch operations.

Your Impact

A. Financial:

• Achieve monthly, quarterly, and annual sales targets for deposits, loans, credit cards, bancassurance, and other assigned products.
• Generate new customer leads through cold calls, referrals, field visits, and in-branch walk-ins.
• Proactively cross-sell banking products to existing clients.
• Maintain a strong pipeline by identifying, pursuing, and converting prospects to meet sales target.
• Contributes in achieving the business generation and profit objectives of the Branch by accomplishing or acquiring sales target.
• Submit regular sales performance report to BH.
• Actively participate in roadshows, and corporate tie-ups to generate qualified leads.
• Identify and develop new business segments such as high-net worth individuals, professionals, or SME's.

B. Account Management and Client Onboarding:

• Processes account opening except self-solicited accounts. Ensures that the following are done during account opening:

-Conduct due diligent KYC.

-Require submission of complete documentary requirements and validate against the original.

-Create a complete and accurate CIF record and signs as checker/processor.

• Principal Accountabilities

-Performs initial screening, interview of depositor, and request for appropriate document from Walk-in clients.

-Attends to customer's queries re: account opening, product features, minimum balances requirements, pricing service charges, balances inquiries and alike.

-Explains/ highlights important terms and conditions applicable to the type of account opened.

-Ensure all account opening documents are scanned and loaded to EDMS and SVS for approval.

-Uploads payroll transactions via payroll facility after performing the necessary verification.

-Provide professional advice on banking products tailored to client needs.

C. Audit, Risk, and Compliance:

• Participates in internal and external audit requirements, and ensure timely resolution of audit findings related to branch operations.
• Ensures compliance to the implementation of AML-TF, KYC, and other regulatory requirements across all operational processes.
• Reports fraud/potential fraud, if any.

D. Cash and Accountable Forms:

• Functions as the alternate custodian in the exigency of Officer manpower.
• Serves as the alternate of regular ATM Cash custodian, managing ATM replenishment, reconciliation, and first-level troubleshooting.
• Serves as alternate during cash loading / balancing with dual control.
• Functions as the alternate ATM Card Custodian, safeguarding ATM card inventory, issuance, and handling disposal of unused/expired cards as per policy.

E. Service Quality:

• Ensures service delivery to customers within the Service Quality Check (SQC) agreed standards i.e. focusing on accuracy, timeliness and responsiveness.
• Attends to customer's complaints and refers to SH/SO for resolution.
• Ensures prompt and timely resolution of customer complaints as per agreed turnaround time.

F. Ad Hoc Functions:

• Handles additional duties as may be assigned by Branch Head, Community Distribution Head, Service Head, Area Operations Head, Branch Operations Head, or Senior Management in line with business needs.

Your Profile

• Graduate of any four (4) year business course
• With at least 2 to 3years of experience in branch banking.
• Knowledge and exposure in branch sales and operations, bancassurance, credit cards, auto loans, RSME, and mortgage is an advantage
• With good communication skills (writing and oral).
• Knowledgeable in using MS Office