Sales Scheduling Coordinator

We are looking for a Sales Scheduling Coordinator that plays a key support role within our sales team by coordinating customer appointments, managing sales schedules, and ensuring smooth communication between clients, internal teams, and field installers. This role is ideal for a highly organized, customer-focused professional who thrives in a dynamic environment and helps ensure our projects are planned and delivered efficiently.

**What You Do:

Sales & Scheduling Coordination

**-Schedule and confirm sales appointments, site measure visits, consultations, and follow-ups with customers.

-Maintain and update sales team calendars ensuring optimal utilisation of time and resources.

-Communicate with customers via phone, email, and online enquiries to arrange appointments and answer scheduling queries.

**Customer Support

**-Answer phone calls and act as the first point of contact for customer inquiries and provide professional, responsive service.

-Provide timely updates and reminders to customers about scheduled appointments or changes.

-Collect and record accurate customer details and preferences to support seamless sales and installation processes.

**Sales Operations Support

**-Support sales representatives by preparing accurate sales documentation, quotes, and follow-up correspondence.

-Maintain and update customer and sales appointment records in CRM systems and internal databases.

-Assist with coordinating communication and workflow between sales, design, production, and installation teams.

**Internal Collaboration

**-Work closely with the sales team and operations to manage project timelines and resolve scheduling conflicts.

-Provide administrative support including generating basic reporting or analytics on appointment activity and sales activity.

-Contribute to continuous improvement of scheduling and sales support processes.

**What You Must Have

**-At least 1yr of relevant work experience

-Experience in sales support, scheduling, or coordination role (ideally in construction, home improvement, or related service industry)

-Exceptional organisational, multitasking and time-management skills

-Strong verbal and written communication skills with a customer-centric attitude

-Proficient with CRM software (e.g., Odoo) or appointment management tools and Microsoft Office

-Experience with residential sales, fabrication or construction environments (preferred)

-Knowledge of patio design or outdoor living products and services (preferred)