Sales Representative - Home Security Sales

Company Description Aldesa BPO Inc. is the strategic partner and sole source provider for Alder, one of the fastest-growing commercial and residential security and home automation companies in the United States. With over 10 years in the industry, Alder is among the largest privately held residential security companies in the country, focused on delivering effective security solutions and excellent customer experiences. Aldesa BPO Inc. supports Alder through specialized expertise in home and commercial security, customer relationship management, technical support, and sales. The company delivers integrated omnichannel solutions supported by advanced technology and strong process discipline. Team members join a results-driven environment that values quality service and continuous improvement.

Role Description The Sales Representative – Home Security Sales is a full-time, on-site role based in Cebu. In this position, the individual will make outbound and receive inbound calls to prospective and existing customers to present home security and automation solutions, qualify leads, and close sales. Daily responsibilities include explaining product features and benefits, addressing customer questions and objections, preparing and updating customer records, and following up on leads to maximize conversion. The role also involves meeting or exceeding sales targets, adhering to quality and compliance standards, collaborating with team members and supervisors to improve performance, and maintaining a professional, customer-focused approach in every interaction.

Qualifications

• Sales and customer engagement skills, including lead qualification, negotiation, and closing techniques.
• Strong communication and interpersonal abilities, with clear spoken and written English and active listening skills.
• Customer service and relationship management capabilities, including handling inquiries, resolving concerns, and building long-term trust.
• Basic technical aptitude to understand home security and automation products, systems, and service plans.
• Comfort working with call center tools, CRM systems, and standard office software.
• Proven ability to work on-site in a fast-paced, target-driven environment and adapt to changing priorities.
• Previous experience in sales, home security, telecommunications, or BPO customer service is an advantage.
• High school diploma or equivalent required; college-level education in business, marketing, or related fields is a plus.
• Willingness to work flexible shifts, including evenings, weekends, or holidays as needed.

Location: 10F IT Tower 2, Loreta Bldg., Archbishop Reyes Avenue, Cebu Business Park, Cebu City 

Ready to step up your sales career

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