Sales Relationship Manager

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country's digital landscape together.

The Relationship Manager is a strategic, relationship-driven position focused on managing a dedicated client portfolio, resolving escalations, and identifying growth opportunities through consulting and cross-selling.

Duties and Responsibilities

• Develop and nurture long-term relationships with a dedicated portfolio of clients.
• Engage with key business executives and stakeholders to align strategic goals.
• Address and resolve client queries efficiently to maintain high satisfaction.
• Leverage strong expertise in conflict resolution, communication, counseling, reporting, and consulting to support client needs.
• Identify cross-selling opportunities by researching additional products or services that yield client value.
• Evaluate clients financial profiles and offer strategic advice when necessary.
• Develop client retention plans to directly support company retention targets
• Plan or layout quarterly goals appropriate to the season/theme
• Collaborate within the Sales Team to seamlessly onboard new clients while continuously developing existing relationships.
• Utilize LinkedIn and other advanced scouting tools to identify and engage prospective clients.
• Act as a primary liaison between clients and internal teams to ensure smooth communication.
• Support operating departments in resolving critical escalations

Qualifications & Experience

• Bachelor's degree in any four-year discipline.
• Minimum of 4 years of successful experience in a Relationship Manager or equivalent client-facing sales role.
• Proficient in leveraging LinkedIn, Google Workspace, and modern CRM/sales funnel software to drive pipeline efficiency.
• Articulate verbal and written English skills, paired with active listening and compelling presentation capabilities.

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.