Sales Quality Officer

This role is primarily responsible in transforming insights into action, ensure compliance with quality standards, and help elevate the performance of our sales operations.

Responsibilities

• Monitor and evaluate sales activities to ensure compliance with company policies, regulatory requirements, and established quality standards.
• Conduct quality assessments, audits, and reviews to identify strengths, risks, process gaps, and areas for improvement.
• Gather, analyze, and interpret sales data, funnel performance, customer interactions, and revenue trends to generate actionable business insights.
• Develop and implement quality assurance processes and controls to improve sales effectiveness and customer experience.
• Prepare and maintain reports, dashboards, scorecards, and performance metrics for management review and decision-making.
• Identify opportunities to improve sales processes, customer interactions, productivity, and operational efficiency.
• Collaborate with Sales, Operations, Compliance, and other stakeholders to implement continuous improvement initiatives.
• Monitor trends and recurring issues and recommend appropriate corrective and preventive actions.
• Support the development and enhancement of sales quality standards, guidelines, and monitoring tools.
• Provide insights and recommendations to management based on quality assessments and data analysis.
• Stay updated on relevant industry trends, sales practices, regulatory requirements, and quality assurance best practices.
  
  

Qualifications

• Bachelor's Degree in any four-year course; preferably Information Technology, Mathematics, Statistics, Data Science, Business Analytics, or other related disciplines.
• At least 3 years of relevant experience in any of the following:
  
  

Data gathering and analysis

Business insights and reporting

Sales Quality Assurance

Quality monitoring or audit

Process improvement

Sales operations or performance analytics

• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience in preparing business reports, dashboards, and performance monitoring tools.
• Strong attention to detail and ability to identify trends, inconsistencies, and process gaps.
• Good communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience in a financial services, banking, fintech, telecommunications, or other regulated environment is an advantage.