Summary:
We're looking for a Sales & Patient Care Specialist who can blend strong salesmanship with empathetic patient support. In this role, you'll guide patients through key decisions, provide clear information about services, and convert qualified inquiries into scheduled appointments or care pathways.
This is ideal for someone with a healthcare background, strong interpersonal skills, and a proven
ability to drive revenue through consultative selling.
Responsibilities:
- Engage patients through inbound leads, calls, and follow-ups to understand their needs and recommend appropriate services.
- Deliver clear, compassionate, and accurate patient guidance while maintaining strong conversion outcomes.
- Manage the full patient journey from initial inquiry qualification scheduling follow-up.
- Build trust with patients through transparent education and responsive communication.
- Meet and exceed sales targets related to appointment bookings, conversions, and patient retention.
- Maintain accurate documentation in CRM and patient management systems.
- Collaborate with clinical teams to ensure smooth transitions and excellent patient experience.
Required Qualifications:
- 2+ years of proven sales experience, ideally in healthcare, wellness, or patient-facing environments.
- Strong communication and empathy with the ability to simplify complex medical information.
- Comfort handling patient concerns, objections, and emotional contexts with professionalism.
- Experience working with healthcare patients, medical consumers, or treatment-based service lines.
- Track record of meeting or exceeding sales quotas or appointment targets.
- Strong organizational skills and CRM experience.
Desired Skills:
- Healthcare, medical, wellness, dental, or aesthetics industry background.
- Bilingual skills (Spanish highly preferred).
- Experience with EMR or scheduling platforms.
Why Join:
You'll play a central role in shaping patient outcomes while driving top-line growth; a rare opportunity to make an impact on both the human and business sides of the organization.
