Description:
This role is responsible for the accurate and timely processing of all customer orders. Acts as a critical link between the Sales team, customer, Finance, and Operations, ensuring all pricing, terms, documentation, and compliance requirements are met before order fulfillment can begin. The analyst is key to maintaining data integrity and efficient order-to-cash cycles.
Roles & Responsibilities:
- Accurately review, validate, and process high-volume sales orders, change requests, and cancellations received from the Sales team or customers into the system (e.g., SAP, Oracle, Salesforce).
- Verify all critical order elements, including product codes, pricing, quantity, delivery dates, shipping instructions, and customer account details, ensuring alignment with the sales quote and company policy.
- Ensure all necessary contractual documentation, customer-specific terms, and internal approvals (e.g., credit checks, legal review) are attached or referenced before finalizing the order.
- Proactively communicate with the Sales team, Finance, and Inventory regarding any discrepancies found in pricing, product availability, delivery timelines, or incomplete documentation to resolve issues quickly and prevent order delays.
- Maintain the integrity of customer and order data within the ERP/CRM system, performing regular audits and updates as required.
- Identify bottlenecks or inefficiencies in the order creation process and recommend solutions to standardize and streamline workflows for faster processing.
- Assist in generating reports related to order volumes, processing times, and common data errors to support Sales Operations analysis.
Qualifications
- 3–5 years of experience in Sales Order Creation, Order Management, Invoicing, or a similar role.
- Proven experience handling large volume transactions.
- Prior experience supporting US or multinational clients is highly preferred.
- College undergraduates are welcome, but must have accounting knowledge or relevant experience.
- Strong attention to detail, organizational, and analytical skills.
- Good communication skills – verbal and written.
- Can start ASAP.
- Willing to work on Shifting / Night Shift / US Hours, including holidays.
- Temporary WFH arrangement, but must be amenable to work onsite in Alabang when required.
- Must be willing to attend induction/new hire orientation onsite.
