Sales Operations & Support Senior Coordinator

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technologyand we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesit's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Brief Job Description

The Sales Operations & Support Senior Coordinator is a senior-level individual contributor and subject matter expert responsible for overseeing and executing complex Major Account service contract orders within Vertiv's Services business. Building on core coordinator responsibilities, this role leverages in-depth knowledge of Vertiv systems (CPQ, EBS ALICE), policies, and business procedures to ensure accuracy, compliance, and timely processing of contracts.

Working independently with minimal supervision, the Senior Coordinator exercises sound judgment to resolve nuanced and cross-functional challenges, streamline processes, and support continuous improvements across the service contract lifecycle. The role is also accountable for maintaining customer data integrity (bill-to/ship-to, site, and tag management), verifying Sales Rep commissions, and ensuring required approvals are in place.

In addition, the Senior Coordinator acts as the primary liaison between Sales Representatives, Major Account Managers, Major Account Coordinators, and the Credit Department, providing training and informal mentorship to less experienced team members. By combining execution excellence with leadership behaviors, the Senior Coordinator contributes to team success and supports the Lead Coordinator with reporting, monitoring, and administrative activities to drive operational efficiency.

Responsibilities

• Manage all Major Accounts service contracts from entry to completion, ensuring accuracy and adherence to corporate policies.
• Serve as a subject matter expert in navigating Vertiv's corporate policies and procedures, ensuring a balance between operational compliance and customer-specific requirements.
• Serve as the primary point of contact for Sales Representatives, Major Account Managers, Major accounts Coordinator and internal teams, resolving inquiries and providing guidance.
• Ensure all orders have proper approvals, correct billing, and system updates, while maintaining data integrity.
• Identify inefficiencies, suggest enhancements, and support implementation to streamline workflows and reduce processing time.
• Act as a subject-matter expert, escalate complex issues, and mentor new coordinators.
  
  

Qualifications

• Work Experience:
• Minimum of 24 years in sales operations, customer support, or contract/order processing roles, preferably in a service or technical environment.
• Experience managing escalations, identifying process gaps, and contributing to solutions.
• Education:
• Bachelor's degree in Business Administration, Operations, or related field preferred. Equivalent work experience will be considered.
• Technical Skills:
• Advanced knowledge of Oracle/EBS and familiarity with legacy contract systems.
• Proficiency in Microsoft Office tools (Excel, Outlook, Word, PowerPoint).
• High accuracy in data entry and handling sensitive customer data.
• Communication & Interpersonal Skills:
• Excellent verbal and written communication skills.
• Strong phone and email etiquette and interpersonal abilities.
• Demonstrated ability to resolve customer issues professionally and efficiently.
• Able to work both independently and collaboratively.
• Organizational & Analytical Skills:
• Demonstrated ability to prioritize, problem-solve, and manage tasks independently.
• Strong documentation habits and attention to detail.
• Teamwork & Initiative:
• Exhibits leadership behavior through accountability, initiative, and peer support.
• Capable of acting as a technical guide or escalation point for junior team members.
  

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.